Patient Financial Services Representative

Jobtailor; Loveland (CO); On-site; USD 36,000 - 56,000; Full time

Job summary

Jobtailor in Loveland, CO seeks a Patient Financial Services representative to manage insurance eligibility, collect payments, and support billing in a fast-paced healthcare setting.

The role requires 1 year of relevant experience, strong communication, and the ability to multitask. Pre-employment checks apply and familiarity with A/D/T systems is a plus.

Qualifications

• High school diploma or GED required.
• At least 1 year of experience in patient financial services or related field.
• Ability to multitask with minimal supervision.
• Ability to work independently with strong communication.
• Proficiency in office software (word processing, spreadsheets, databases).
• Post-offer health assessment, drug screen, and background check required.
• Two shifts per month minimum for Registry/Per Diem.
• Experience with company systems preferred.

Responsibilities

• Run insurance eligibility and determine amounts due.
• Collect patient payments and meet collection targets.
• Check patients in and out and schedule appointments.
• Perform pre-registration and registration processes.
• Obtain authorizations and verify for services.
• Verify patient demographics in the A/D/T system.
• Provide financial counseling to patients and families.
• Assist patients with Medicaid and financial assistance programs.
• Liaise with billing departments, physicians offices, and payors.
• Communicate with physicians and health staff.
• Complete daily assignments and maintain productivity logs.

Skills

Interpersonal skills

Multitasking

Independent work

Oral communication

Written communication

Education

High School Diploma

GED

Tools

ADT System

Office Software

Word Processing Software

Spreadsheet Software

Database Software

Job description

• Run insurance eligibility and benefits to determine amounts due
• Collect patient payments and meet collection targets
• Check patients in and out and schedule appointments
• Perform pre-registration and registration processes
• Obtain authorizations, submit notifications, and verify authorizations for services
• Verify patient demographics and accurately enter information into the A/D/T system
• Obtain required insurance information, consents, and documentation
• Provide financial counseling to patients and families when appropriate
• Assist patients with Medicaid and financial assistance programs
• Liaise with patients, billing departments, vendors, physician offices, and payors
• Communicate with physicians, clinical and hospital staff, nursing, and Health Information Management Services
• Complete daily assignments and maintain electronic productivity logs
• Perform additional patient financial services tasks, including deposits, patient transport, and precepting new hires as assigned
• Work independently under regular supervision in a fast-paced, high-volume environment

Requirements

• High school diploma/GED or equivalent working knowledge
• At least one year of work experience in patient financial services, financial services, collecting services, or insurance industry processes
• Ability to manage multiple tasks simultaneously with minimal supervision
• Ability to work independently
• Strong interpersonal, oral, and written communication skills
• Strong knowledge of common office software, word processing, spreadsheet, and database software
• Completion of post-offer Occupational Health physical assessment, drug screen, and background check required
• Minimum commitment of two shifts per month for Registry/Per Diem positions
• Work experience with the company's systems and processes preferred
• Previous cash collections experience preferredAdditional related education and/or experience preferred

Core Competencies

Demonstrates expertise in patient financial services, including insurance eligibility verification, payment collection, and financial counseling. Proficient in managing multiple tasks in a fast-paced environment while maintaining strong communication with patients and healthcare staff.

Highest-signal resume keywords

• Patient Financial Services Experience
• Insurance Eligibility Verification
• Cash Collections Experience
• Strong Communication Skills
• Office Software Proficiency

ATS Optimization Keywords

Hard Skills

• Insurance Verification
• Payment Collection
• Financial Counseling
• Data Entry
• Pre-Registration Processes
• Authorization Verification
• Patient Scheduling
• Demographic Verification
• Electronic Productivity Logging
• Cash Handling

Soft Skills

• Interpersonal Skills
• Independent Work
• Multitasking Ability
• Oral Communication
• Written Communication

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Patient Financial Services
• Insurance Industry Processes
• Medicaid Programs
• Financial Assistance Programs
• Healthcare Communication

Tools & Technologies

• A/D/T System
• Office Software
• Word Processing Software
• Spreadsheet Software
• Database Software