Patient Financial Services Rep/UKHC

UK HealthCare; United States; On-site; USD 24,000 - 38,000; Full time

Job summary

University of Kentucky Healthcare in Lexington, KY is seeking a Patient Financial Services Representative to handle pharmacy cash postings, refunds processing, and follow-up with patients and families. The role supports policy adherence and uses hospital systems to ensure accurate cash collection and data entry.

The position requires an AA, 1 year of related experience, strong HIPAA knowledge, and excellent communication. Work is primarily daytime, full-time, with a typical 40-hour week.

Qualifications

• Customer service oriented with strong attention to confidentiality.
• In-depth HIPAA knowledge and compliance.
• Ability to multi-task with accuracy and efficiency.
• Proficient in Microsoft Office: Outlook, PowerPoint, Word, Excel.
• Excellent written and verbal communication skills.
• Strong time management and organizational abilities.

Responsibilities

• Post pharmacy cash transactions and follow up on balances.
• Prepare and data-enter refunds for Pharmacy operations.
• Provide patient and family customer service to ensure cash collection.
• Adhere to hospital and retail pharmacy policies and use hospital systems effectively.
• Support efficiency, quality, safety, and patient satisfaction initiatives.

Skills

Customer service

HIPAA knowledge

Multi-tasking

MS Office

Communication

Time management

Education

AA

Tools

Microsoft Office Suite

Job description

Posting Details

Job Title Patient Financial Services Rep/UKHC

Requisition Number RE56318

Working Title Patient Financial Services Representative

Department Name H4026: REV Cycle M- PHARM Services

Work Location Lexington, KY

Grade Level 07

Salary Range $17.50-27.31/hour

Type of Position Staff

Position Time Status Full-Time

Required Education AA

Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience 1 yr

Required License/Registration/Certification None

Physical Requirements Must be able to lift up to 50 pounds. Must be able to sit for 5 hours or more at a time. Requires ability to do data entry on a keyboard which requires repetitive motion.

Shift Day shift. Hours to be discussed during interview. Typically Monday thru Friday working 40hrs per week.

Job Summary Patient Financial Services Representative is responsible for Pharmacy cash posting, follow-up, preparation and data entry of refunds for Pharmacy. The representative is expected to be familiar with Hospital and Retail Pharmacy departmental policies, plus procedures and ability to utilize all resources within the Hospital and Retail Pharmacy systems to accomplish the assigned job duties. This position will also provide customer service to patients and families to help ensure that UKHC collects sufficient cash necessary to support Healthcare operations, and participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction.

Skills / Knowledge / Abilities The ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; excellent communication skills (both written and verbal); solid time management, critical thinking, follow-through, and planning and organizational skills are all critical to the success in this position and a high level of respect for confidentiality is a must.

Does this position have supervisory responsibilities? No

Preferred Education/Experience Associate’s degree; third party insurance claims follow-up/collections experience; medical, office and/or clerical work preferred. Previous experience working with patient accounts/ HIPAA is highly preferred.

Deadline to Apply 11/05/2026

Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.