Patient Financial Services Rep/UKHC

U K Healthcare Ltd; Lexington (VA); Remote; USD 24,000 - 38,000; Full time

Job summary

University of Kentucky is seeking a Patient Financial Services Representative (UKHC) to manage pharmacy cash posting, refunds, and data entry. You will work with hospital and retail pharmacy systems and provide courteous service to patients and families to ensure adequate cash collection for healthcare operations.

The role requires an AA degree and 1 year of related experience; HIPAA knowledge and MS Office proficiency are important. This is a full-time, remote position with a weekday schedule.

Qualifications

• AA degree required.
• 1 year related experience in patient accounts/HIPAA preferred.
• Experience with hospital/retail pharmacy systems is a plus.

Responsibilities

• Process pharmacy cash posting and refunds preparation.
• Handle patient cash follow-up to ensure adequate collections.
• Provide customer service to patients and families.
• Utilize Hospital and Retail Pharmacy systems to complete duties.

Skills

Customer service

HIPAA knowledge

Multitasking

Attention to detail

Microsoft Office

Education

Associate's degree

Tools

Microsoft Office (Outlook, PowerPoint, Word, Excel)

Job description

Posting Details

Job Title

Patient Financial Services Rep/UKHC

Requisition Number

RE56268

Working Title

Patient Financial Services Representative

Department Name

H4026: REV Cycle M- PHARM Services

Work Location

Lexington, KY

Grade Level

07

Salary Range

$17.50-27.31/hour

Type of Position

Staff

Position Time Status

Full-Time

Required Education

AA

Required Related Experience

1 yr

Required License/Registration/Certification

None

Physical Requirements

Must be able to lift up to 50 pounds.

Shift

M-F 7:30 am - 4:00 pm. This is a remote position.

Job Summary

Patient Financial Services Representative is responsible for Pharmacy cash posting, follow-up, preparation and data entry of refunds for Pharmacy. The representative is expected to be familiar with Hospital and Retail Pharmacy departmental policies, plus procedures and ability to utilize all resources within the Hospital and Retail Pharmacy systems to accomplish the assigned job duties. This position will also provide customer service to patients and families to help ensure that UKHC collects sufficient cash necessary to support Healthcare operations, and participate in unit and Enterprise activities to improve efficiency, quality, safety, and patient satisfaction.

Skills / Knowledge / Abilities

The ideal candidate will be customer service oriented; possess in-depth HIPAA knowledge; have the ability to multi-task with a strong emphasis on accuracy and attention to detail; proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; excellent communication skills (both written and verbal); solid time management, critical thinking, follow-through, and planning and organizational skills are all critical to the success in this position and a high level of respect for confidentiality is a must.

Does this position have supervisory responsibilities?

No

Preferred Education/Experience

Associate's degree; third party insurance claims follow-up/collections experience; medical, office and/or clerical work preferred. Previous experience working with patient accounts/ HIPAA is highly preferred.

Deadline to Apply

11/02/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.