Patient Services Coordinator/UKHC

UK HealthCare; United States; On-site; USD 24,000 - 38,000; Full time

Job summary

University of Kentucky Healthcare (UKHC) is seeking a Patient Services Coordinator to support Lexington-based operations in the M1300:Kentucky Neuroscience Institute. The role involves gathering medical records, scanning, referrals, and coordinating multiple appointments while handling phone inquiries with professional, patient-centered service.

Ideal candidates will have 5 years of related experience and strong medical terminology knowledge. Proficiency with MS Windows and EPIC is preferred.

Qualifications

• HS is required.
• 5 yrs of related experience in healthcare or office settings.
• Preferred experience in customer service, medical office, or care coordination.

Responsibilities

• Coordinate patient services including gathering medical records and scanning.
• Make referrals to other healthcare facilities and coordinate/schedule multiple appointments.
• Answer incoming calls and maintain timely communication with multidisciplinary teams.

Skills

MS Windows

EPIC

Telephone etiquette

customer service

Education

HS

Job description

Posting Details

• Job Title Patient Services Coordinator/UKHC


• Requisition Number RE56307


• Working Title Patient Services Coordinator/UKHC


• Department Name M1300:Kentucky Neuroscience Institute


• Work Location Lexington, KY


• Grade Level 07


• Salary Range $17.50-27.31/hour


• Type of Position Staff


• Position Time Status Full-Time


• Required Education HS


• Required Related Experience 5 yrs


• Required License/Registration/Certification None


• Physical Requirements Sitting at a computer for long hours at a time. Occasionally lifting up to 20 lbs


• Shift Monday – Friday 8:00am – 5:00pm, and other shifts as needed.


• Does this position have supervisory responsibilities? No


• Preferred Education/Experience Prefer at least 6 months of customer service, medical office, or care coordination experience.


• Deadline to Apply 11/04/2026

Job Summary

This position is responsible for coordination of patient services which includes, but not limited to, gathering medical records, scanning, making referrals to other healthcare facilities, coordinating and scheduling multiple appointments, and answering phone calls. The person in this position will need to be adept in working within a multidisciplinary team and have strong interpersonal communication skills. Medical terminology knowledge/experience preferred. Customer service experience in healthcare preferred.

Skills / Knowledge / Abilities

MS Windows, EPIC , Telephone etiquette, customer service.

Link for equivalencies

Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.