Patient Financial Services Supvs/UKHC

Inside Higher Ed; Lexington (KY); Remote; USD 43,680 - 71,323; Full time

Job summary

A leading educational institution is seeking a Supervisor for Patient Financial Services. In this role, you will oversee the daily operations of patient financial services staff to ensure compliance and efficiency in workflow. Strong leadership and financial acumen are required, alongside excellent communication and analytical skills. The position offers a competitive salary range and full-time hours, with opportunities for remote work. Ideal candidates will have a background in financial services and a passion for customer satisfaction.

Qualifications

• 1 year of related experience in financial services.
• Ability to lead and direct staff.
• Strong understanding of HIPAA regulations.

Responsibilities

• Supervise daily operations of patient financial services.
• Develop processes for monitoring productivity and optimizing resources.
• Ensure customer satisfaction and adherence to policies.

Skills

Experience with manual and electronic cash posting/payment application

Knowledge of Revenue Cycle process

Communication skills

Time management and critical thinking

Proficient in Microsoft Office

Attention to detail

Customer service oriented

Education

BA

Bachelor’s degree preferred

Tools

Microsoft Office

Job description

Job Title

Patient Financial Services Supvs/UKHC

Requisition Number

RE53765

Working Title

Supervisor, Patient Financial Services

Department Name

H4014:Patient Accounts

Work Location

Lexington, KY

Grade Level

09

Salary Range

$43,680-71,323/year

Type Of Position

Staff

Position Time Status

Full-Time

Required Education

BA

Click here for more information about equivalencies:

https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience

1 yr

Required License/Registration/Certification

None

Physical Requirements

This position requires intermittent sitting at a computer workstation for extended periods of time; performing tasks with repetitive motions (such as typing); intermittent standing or walking with objects weighing up to 10 pounds; occasional standing or walking with objects weighing up to 25 pounds; and occasional lifting, pushing, or pulling objects weighing up to 50 pounds.

Shift

M-F 7:30 AM-4:00 PM.

Remote Option Available

Remote Option Available.

Job Summary

The Supervisor, Patient Financial Services/UKHC is responsible for supervising daily operations of patient financial services staff to ensure efficient workflow, regulatory compliance, and timely account resolution. The position provides direction in staffing and performance management to maintain service quality and accuracy. The position develops processes to monitor productivity, optimize resources, and achieve departmental goals. The supervisor ensures customer satisfaction, adherence to policies, and alignment with organizational financial objectives. Coordinates reporting, escalations, and workflow adjustments to support continuous improvement and operational excellence.

Why Join Our Team

This role offers the opportunity to lead a front line team that directly impacts revenue cycle performance through timely account resolution, strong compliance practices, and continuous improvement. Effective 7/1/2026, this position will report through the Enterprise Revenue Cycle department in Beyond Blue.

Skills / Knowledge / Abilities

The ideal candidate will possess experience with manual and electronic cash posting/payment application; balancing/reconciliation; reporting; identification of payer trends; knowledge of Revenue Cycle process preferred; have the ability to analyze and interpret reports/data; knowledge of medical, financial, and contractual terminology; knowledge of electronic remittance processing preferred; customer service oriented; possess in-depth HIPAA knowledge; have the ability to lead and direct others toward goal setting and attainment, taking into account divergent demands while managing scope and timelines; be well organized with a strong emphasis on accuracy and attention to detail; proficient in Microsoft Office, to include Outlook, PowerPoint, Word, and Excel; excellent communication skills (both written and verbal); solid time management, critical thinking, follow-through, and planning and organizational skills are all critical to the success in this position; and a thorough understanding of resource and employee management. A high level of respect for confidentiality is a must.

Does this position have supervisory responsibilities?

Yes

Preferred Education/Experience

Bachelor’s degree and at least three years of cash posting/payment application and balancing/reconciliation experience preferred; previous experience working in a healthcare revenue cycle operation highly preferred.

Deadline To Apply

04/01/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.