Patient Relations Assistant/UKHC

UK HealthCare; United States; On-site; USD 22,000 - 34,000; Full time

Job summary

University of Kentucky Pediatrics Clinic seeks a Patient Relations Assistant to provide front desk registration in the outpatient clinic in Lexington, KY. The role focuses on creating a positive patient experience by greeting patients, verifying insurance, handling cash, preparing medical records, and scheduling appointments.

The ideal candidate has a high school diploma with about 3.5 years of related experience, strong customer service, and computer literacy.

Qualifications

• HS required; 3.5 years related experience preferred
• Customer service and receptionist duties in a clinical setting preferred
• Ability to verify insurance and handle cash accurately

Responsibilities

• Greet patients and register them for outpatient visits
• Verify insurance information and prepare medical records
• Handle cash and process payments; schedule appointments
• Procure new patient records and communicate information by phone and in person
• Manage attendance records and support clinic initiatives

Skills

Customer Service

Computer Literacy

Education

High School

Job description

Posting Details

Job Title Patient Relations Assistant/UKHC

Requisition Number RE56317

Working Title Patient Relations Assistant - General Pediatrics Clinic

Department Name MG100: Physician Based Clinics

Work Location Lexington, KY

Grade Level 06

Salary Range $16.20-24.82/hour

Type of Position Staff

Position Time Status Full-Time

Required Education HS

Required Related Experience 3.5 yrs

Required License/Registration/Certification None

Physical Requirements Sitting for long periods of time.

Shift Monday -Friday; Varies: 7:00 am-5:00 pm.

Job Summary

The Pediatrics Clinic seeks a Patient Relations Assistant to provide front desk registration in the outpatient clinic. The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience. The primary responsibilities include, but are not limited to; greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering telephone. This position supports efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records.

Skills / Knowledge / Abilities

• Customer Service
• Computer Literacy

Does this position have supervisory responsibilities?

No

Preferred Education/Experience

High School plus 3.5 years experience preferred.

Deadline to Apply

11/05/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.