Patient Financial Services Representative I (Remote)

Paradox; Fargo (ND); Remote; USD 26,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

Tuition reimbursement

Flexible scheduling

Generous time off

Wellness resources

Job summary

Essentia Health in Fargo seeks a dedicated team member to manage and resolve high volumes of patient accounts. You will serve as the main contact for patients to discuss statements and resolve inquiries, providing efficient support on insurance, coding, and billing issues.

The role involves assisting with financial transactions, evaluating accounts, and arranging payment plans. Remote options are available, with a day shift in the United States.

Qualifications

• Experience with cash handling and self-pay collections.
• Exceptional customer service skills required.
• Familiarity with billing software and office equipment.

Responsibilities

• Manage and resolve high volumes of patient accounts and statements.
• Act as primary contact with patients to discuss and resolve inquiries.
• Provide financial assistance information and support via phone and in person.
• Follow up on delinquent accounts and payment plans.
• Handle incoming patient mail and written inquiries as needed.

Skills

Cash handling

Customer service

Collections

Office equipment knowledge

Tools

Billing programs

Office software

FAX machine

Job description

Building Location:

Fargo Distribution Serv Center

Department:

1006100 PATIENT FINANCIAL SVCS - EH SS

Job Description:

Responsible for managing and resolving high volumes of accounts for services provided by Essentia Health. Acts as the primary contact or liaison for patients to discuss outstanding statements and resolve inquiries in a timely manner. Provides efficient and accurate support for insurance, coding, registration, financial assistance and other billing related issues to resolve outstanding patient accounts. Provides financial assistance via face-to-face communication and over the telephone using automated phone technology. Performs routine account analysis to evaluate, develop and implement action plans with patients to resolve financial responsibilities. Position requires follow-up with delinquent accounts and payment plans, collection of patient accounts, and may include telephone contact or follow-up on collections with letters. Position may handle incoming patient mail with the potential to respond to inquiries via written communication. Experience with handling cash payments, self-pay collections and exceptional customer service skills are required. In addition, knowledge of utilizing office equipment such as computers, software applications, printer, FAX, copier, and billing programs is required.

Work Experience:

Experience preferred in customer service, call center and/or collections.

Education Qualifications:

No educational requirement

Licensure/Certification Qualifications:

No certification/licensure required.

FTE:

1

Possible Remote/Hybrid Option:

Remote

Shift Rotation:

Day Rotation (United States of America)

Holidays:

No

Call Obligation:

No

Compensation Range:

$18.71 - $28.07

Employee Benefits at Essentia Health:

At Essentia Health, we’re committed to supporting your well-being, growth, and work-life balance.

Our comprehensive benefits include medical, dental, vision, life, and disability insurance, along with supplemental options to fit your needs.

• We offer a 401(k) plan with employer contributions to help you plan for the future, and we invest in your professional development through training, tuition reimbursement, and educational programs.
• To help you thrive both at work and at home, we provide flexible scheduling, generous time off, and wellness resources focused on your physical, mental, and emotional health.

Please note that benefit eligibility may vary. For full details, refer to your benefit summary or contact our HR Service Center at [phone].