Patient Financial Services Advocate (Front Desk)

Banner Health; United States; On-site; USD 25,000 - 38,000; Full time

Job summary

Banner Health in Fort Collins, Colorado, is seeking a Front Desk Representative in Patient Financial Services. You will coordinate registration, verify insurance, collect patient liabilities, and guide patients through financial options to maximize reimbursement.

The role involves phone, in-person, and electronic communications in a busy clinic setting. Primary hours are Monday–Friday, 9am–5:30pm with flexibility to cover 7am–5:30pm, and occasional float to Loveland.

Qualifications

• High school diploma/GED or equivalent.
• 1+ year of patient financial services or insurance industry experience.
• Ability to manage multiple tasks with minimal supervision.
• Strong interpersonal, oral, and written communication skills.
• Proficiency with common office software (word processing, spreadsheets, databases).

Responsibilities

• Registration/check-in and data entry for patients.
• Verify insurance eligibility and pre-certifications.
• Collect patient liability and explain payment options.
• Enter payments and reconcile daily; balance cash drawer.
• Schedule visits and coordinate payor-approved appointments.
• Provide proactive patient communications and service.
• Assist with patient records requests per policy.
• Support patient flow: escorting, vitals, history.
• Work independently in a fast-paced environment.

Skills

Interpersonal communication

Oral communication

Written communication

Multitasking

Education

High school diploma/GED

Tools

MS Office

Excel

Database software

Job description

Banner Health in Fort Collins, Colorado, is seeking a Front Desk Representative in Patient Financial Services. You will coordinate registration, verify insurance, collect patient liabilities, and guide patients through financial options to maximize reimbursement.

The role involves phone, in-person, and electronic communications in a busy clinic setting. Primary hours are Monday–Friday, 9am–5:30pm with flexibility to cover 7am–5:30pm, and occasional float to Loveland.