Patient Financial Service Support Coordinator III, Day Shift, Patient Financial Services

Fort Washington Medical Center; Gaithersburg (MD); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Free Employee parking

Medical, Prescription, Dental, and Vis

Employer-paid Short & Long-Term Disabl

Paid Time Off

Employer retirement contribution and 3

Voluntary benefits include flexible

Job summary

Adventist HealthCare is seeking a Support Center Coordinator III to support patient financial services in Maryland. You will handle patient inquiries, verify information, and help resolve issues with vendors and insurance. Shift is Monday–Friday, 8:30am–5:00pm, full-time.

Ideal candidates have 1 year hospital or clinic experience, strong communication, and data-entry skills. Training will cover non-clinical systems, medical terminology, and customer service excellence.

Qualifications

• Some College preferred.
• 1 year experience required working in a hospital or doctor's office.
• Must work in a stressful environment without compromising quality and accuracy.
• Strong communication and organizational skills.
• Training in data entry of non-clinical systems preferred.
• Basic knowledge of medical terminology required.
• Strong Customer Service skills.
• Ability to participate in an environment that promotes staff development, productivity, satisfaction and efficiency.
• PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is helpful.
• Ability to initiate and follow through on projects and work independently.

Responsibilities

• Demonstrates excellent patient service skills, assists in problem resolution both internal and external.
• Demonstrates world class exceptional customer service and set example of correct phone etiquette.
• Promote teamwork and a positive work environment.
• Communicates to management when issues arise.
• Demonstrates an ability to differentiate between self- empowered trouble shooting issues or escalating issues to management
• Assist with training of new team members.
• Independently problem solves and identifies opportunities for improvement
• Escalate appropriate issues to management.
• Verify accuracy of daily vendor Deco conversions.
• Attempt to ensure patient liabilities are properly billed for those in the MCMP.
• Communicates clearly to vendor self pay eligibility Insurance discrepancies.
• Daily update to Excel Database
• Daily generation of high volume Medical records.
• Clerical support
• Mail distribution
• Scanning of documents
• Managing reception area
• Other duties as assigned
• Maintaining daily Maryland Medicaid authorization database & documentation.
• Performs patient account review for reconciling A/R for the Montgomery County Maternity Program
• Assisting data control with posting of adjustment to patient accounts.
• Completes follow-up in accordance to department policy.
• Assisting the department on special projects as assigned.

Skills

Customer service

Communication

Organizational skills

Data entry

Windows OS

Excel

Word

Training

Education

Some College

Medical terminology knowledge

Tools

Word

Excel

Windows

Job description

Support Center

As a Patient Financial Service Support Coordinator III you will:

• Demonstrates excellent patient service skills, assists in problem resolution both internal and external.
• Demonstrates world class exceptional customer service and set example of correct phone etiquette.
• Promote teamwork and a positive work environment.
• Communicates to management when issues arise.
• Demonstrates an ability to differentiate between self- empowered trouble shooting issues or escalating issues to management
• Assist with training of new team members.
• Independently problem solves and identifies opportunities for improvement
• Escalate appropriate issues to management.
• Verify accuracy of daily vendor Deco conversions.
• Attempt to ensure patient liabilities are properly billed for those in the MCMP.
• Communicates clearly to vendor self pay eligibility Insurance discrepancies.
• Daily update to Excel Database
• Daily generation of high volume Medical records.
• Clerical support
• Mail distribution
• Scanning of documents
• Managing reception area
• Other duties as assigned
• Maintaining daily Maryland Medicaid authorization database & documentation.
• Performs patient account review for reconciling A/R for the Montgomery County Maternity Program
• Assisting data control with posting of adjustment to patient accounts.
• Completes follow-up in accordance to department policy.
• Assisting the department on special projects as assigned.

Qualifications

• Some College preferred
• 1 year experience required working in a hospital or doctor's office.
• Must work in a stressful environment without compromising quality and accuracy.
• Strong communication and organizational skills
• Training in data entry of non-clinical systems preferred.
• Basic knowledge of medical terminology required.
• Strong Customer Service skills
• Ability to participate in an environment that promotes staff development, productivity, satisfaction and efficiency
• PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is helpful.
• Ability to initiate and follow through on projects and work independently.

Work Schedule

Employment Type: Full-time

Hours per Week: 40 hrs/week

Typical Daily Schedule: Monday through Friday 8:30am-5:00pm

Shift Type: Day

Weekend Requirements: None

Holiday Requirements: Follow company holiday calendar

Pay Range

$20.97 - $28.97 If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Benefits

At Adventist HealthCare our job is to care for you. We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepte