Patient Financial Advisor II, Day Shift, Patient Financial Services

Fort Washington Medical Center; Silver Spring (MD); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Free Employee parking

Medical coverage for employees and IRS

Paid Time Off

Employer retirement contribution and 3

Job summary

White Oak Medical Center seeks an experienced Patient Financial Advisor II to support the Financial Services team in managing patient financial processes, authorizations, and outreach. The role involves counseling patients, assisting with charitable applications, and coordinating with care teams for discharge planning.

The position requires at least 3 years in healthcare finance, knowledge of government payor rules, and a High School diploma (some college preferred).

Qualifications

• 3+ years in a healthcare finance setting.
• At least 1 year in establishing eligibility or payment authorizations.
• Strong knowledge of government payor rules (TPLs, WC) and liabilities.
• High School diploma; some college preferred.

Responsibilities

• Process authorizations, verifications, and financial options for patients.
• Track service days and ensure patients' financial obligations are met.
• Coordinate with care managers to support discharge planning.
• Provide direct patient financial counseling when appropriate.

Skills

Healthcare finance

Authorizations

Verifications

Patient counseling

Education

High School Diploma

Some college preferred

Tools

EMR systems

Billing software

Job description

White Oak Medical Center

White Oak Medical Center seeks to hire an experienced Patient Financial Advisor II for our Financial Financial Services department who will embrace our mission to extend God's care through the ministry of physical, mental, and spiritual healing.

As a Patient Financial Advisor II you will:

• Supports financial processes including authorizations, verifications, and financial options for patients in-house as stated above.
• Tracks available service days.
• Works with CM to ensure patients financial obligations are met
• Coordinates with CM to support discharge planning
• Coordinates and collaborates with current eligibility vendor
• Provides direct patient financial counseling if appropriate
• Assisting patients to complete AHC charitable applications at the support center location
• Works with limited direct supervision
• Can complete all PFA I duties if required- PFA III: Acts as PFA Leads
• Act as SME for the PFA roles
• Provides escalation oversight for PFA processes
• May provide process direction for all PFA roles
• Provide feedback to PFAs and Revenue Cycle Leaders for PFAs
• Ensures compliance of all policies and procedures by staff
• Acts as thought partner for financial policies and procedures as they relate to coverage verifications, authorizations, financial options, and AHC financial assistance
• Can complete all PFA I and II duties when required and as a floater if needed

Qualifications include:

• Minimum of 3 years experience within a healthcare financial environment. Can include insurer or public health setting as well.
• At least 1 years establishing eligibility and/or payment authorizations
• Requires strong knowledge/training in government payor rules and regulations - Requires strong knowledge/training regarding TPLs, WC, and other payment sources and liabilities
• High School Graduate or equivalent. Some college preferred.

Work Schedule:

Employment Type: Full-time

Hours per Week: 40 hrs/week

Typical Daily Schedule: Mon-Thur 8:30am-5pm Friday 8am-3pm

Shift Type: Days

Weekend Requirements: as listed above

Holiday Requirements: Follow the company holiday calendar

Pay Range:

$20.97 - $28.97 If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can tru