Patient Financial Service Support Coordinator III, Day Shift, Patient Financial Services

Adventist HealthCare; Gaithersburg (MD); Sur place; USD 29 000 - 40 000; Plein temps

Avantages offerts par ce poste

Free Employee parking

Medical coverage

Disability insurance

Paid Time Off

Retirement match

Tuition Reimbursement

Employee Assistance Program

Résumé du poste

Adventist HealthCare is seeking a Patient Financial Service Support Coordinator III to provide exceptional patient service, problem resolution, and error-free data handling. You will support daily operations, call center etiquette, and teamwork within a busy hospital/clinic environment.

The role involves managing Maryland Medicaid authorizations, daily medical records tasks, and daily vendor billings, with a focus on accuracy and process improvements.

Qualifications

• Some College preferred
• 1 year experience in a hospital or doctor's office

Responsabilités

• Demonstrates excellent patient service skills, assists in problem resolution both internal and external.
• Demonstrates world class exceptional customer service and set example of correct phone etiquette.
• Promote teamwork and a positive work environment.
• Communicates to management when issues arise.
• Demonstrates ability to differentiate between self-empowered trouble shooting issues or escalating issues to management.
• Assist with training of new team members.
• Independently problem solves and identifies opportunities for improvement.
• Escalate appropriate issues to management.
• Verify accuracy of daily vendor Deco conversions.
• Daily update to Excel Database.
• Daily generation of high volume Medical records.
• Clerical support
• Mail distribution
• Scanning of documents
• Managing reception area
• Maintaining daily Maryland Medicaid authorization database & documentation.
• Performs patient account review for reconciling A/R for the Montgomery County Maternity Program
• Assisting data control with posting of adjustment to patient accounts.
• Completes follow-up in accordance to department policy.
• Assisting the department on special projects as assigned.

Connaissances

Customer service

Phone etiquette

Communication

Organizational skills

Data entry

Teamwork

Formation

Some College preferred

Outils

Excel

Word

Description du poste

Support CenterIf you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.As a Patient Financial Service Support Coordinator III you will:• Demonstrates excellent patient service skills, assists in problem resolution both internal and external.• Demonstrates world class exceptional customer service and set example of correct phone etiquette.• Promote teamwork and a positive work environment.• Communicates to management when issues arise.• Demonstrates an ability to differentiate between self- empowered trouble shooting issues or escalating issues to management• Assist with training of new team members.• Independently problem solves and identifies opportunities for improvement• Escalate appropriate issues to management.• Verify accuracy of daily vendor Deco conversions.• Attempt to ensure patient liabilities are properly billed for those in the MCMP.• Communicates clearly to vendor self pay eligibility Insurance discrepancies.• Daily update to Excel Database• Daily generation of high volume Medical records.• Clerical support• Mail distribution• Scanning of documents• Managing reception area• Other duties as assigned• Maintaining daily Maryland Medicaid authorization database & documentation.• Performs patient account review for reconciling A/R for the Montgomery County Maternity Program• Assisting data control with posting of adjustment to patient accounts.• Completes follow-up in accordance to department policy.• Assisting the department on special projects as assigned.Qualifications include:• Some College preferred• 1 year experience required working in a hospital or doctor’s office.• Must work in a stressful environment without compromising quality and accuracy.• Strong communication and organizational skills• Training in data entry of non-clinical systems preferred.• Basic knowledge of medical terminology required.• Strong Customer Service skills• Ability to participate in an environment that promotes staff development, productivity, satisfaction and efficiency• PC skills in a Windows environment are required. Knowledge and utilization of desktop applications to include Word and Excel is helpful.• Ability to initiate and follow through on projects and work independently.Work Schedule:Employment Type: Full-timeHours per Week: 40 hrs/weekTypical Daily Schedule: Monday through Friday 8:30am-5:00pmShift Type: DayWeekend Requirements: NoneHoliday Requirements: Follow company holiday calendarPay Range:$20.97 - $28.97If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.Under the Fair Labor Standards Act (FLSA), this position is classified as:United States of America (Non-Exempt)At Adventist HealthCare our job is to care for you.We do this by offering:Work life balance through nonrotating shiftsRecognition and rewards for professional expertiseFree Employee parkingMedical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hireEmployer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)Paid Time OffEmployer retirement contribution and match after 1-year of eligible employment with a 3-year vesting periodVoluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insuranceSubsidized childcare at participating childcare centersTuition ReimbursementEmployee Assistance Program (EAP) supportAs a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.Join the Adventist HealthCare team today, apply now to be considered!COVID-19 VaccinationAdventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.Tobacco and Drug StatementTobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. (\"Nicotine products\" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).Equal Employment OpportunityAdventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.