Front Desk Coordinator, Day Shift, Outpatient Wellness Center

Fort Washington Medical Center; Rockville (MD); Sur place; USD 26 000 - 35 000; Plein temps

Avantages offerts par ce poste

Paid Time Off

Medical coverage

Dental coverage

Vision coverage

Disability insurance

Retirement plan with employer match

Tuition Reimbursement

Employee parking

Résumé du poste

Adventist HealthCare Behavioral Health & Wellness Center in Rockville, MD is seeking an experienced Front Desk Coordinator to greet patients and coordinate front desk activities within a behavioral health setting.

The role requires handling calls, scheduling, EMR tasks, and coordinating eligibility verifications to support patient care. Bilingual Spanish preferred; 40 hours/week days with non-rotating shifts.

Qualifications

• High school diploma or equivalent.
• 1-2 years direct medical office administrative assistant/receptionist/coordinator experience required; 3-4 years preferred.
• Bilingual in Spanish preferred.
• Familiarity with back office clinical support tasks (vital signs, patient intake, prescription workflows) preferred.

Responsabilités

• Serve as the first point of contact by answering incoming calls, routing messages, and ensuring timely communication between patients and staff.
• Schedule patient appointments and manage daily scheduling; perform check-in/check-out; verify demographic, insurance, and visit information.
• Assist with administrative duties: scanning, faxing, and maintaining EMR/documentation; manage data spreadsheets.
• Perform insurance eligibility verification and routing of authorizations to support scheduling and continuity of care.
• Other duties as assigned.

Connaissances

Bilingual Spanish

Formation

High school diploma or equivalent

1-2 years medical office administrative experience

Description du poste

AHC SGMC Behavioral Health

Adventist HealthCare Behavioral Health & Wellness Center seeks to hire an experienced Front Desk Coordinator who will embrace our mission to extend God's care through the ministry of physical, mental and spiritual healing.

Responsibilities

• Serve as the first point of contact by answering incoming calls, routing messages appropriately, and ensuring timely communication between patients and clinical staff.
• Schedule patient appointments and manage daily scheduling changes as needed. Perform patient check-in and check-out processes in the electronic medical record (EMR), ensuring accurate demographic, insurance, and visit information is verified and maintained.
• Assist with administrative duties including scanning, faxing, and maintaining accurate, organized documentation within the electronic medical record and external data spreadsheets.
• Perform insurance eligibility verification and assist with initiating or routing authorization requests as appropriate to support scheduling and continuity of patient care.
• Other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Minimum of 1-2 years of direct medical office administrative assistant/receptionist/coordinator experience is required; 3-4 years of above experience is preferred.
• Bilingual in Spanish preferred.
• Familiarity with back office clinical support tasks, such as obtaining vital signs, assisting with routine patient intake processes, and supporting prescription-related workflows (e.g., routing refill requests), is preferred.

Work Schedule:

Employment Type: Full-time
Hours per Week: 40 hrs/week
Typical Daily Schedule: Monday-Thursday, 9:00am-6:00pm and Friday 9:00am-3:00pm.
Shift Type: Day Shift
Shift Differential Eligible: Yes

Pay Range: $19.22 - $25.27 If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as: United States of America (Non-Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, n