Patient Financial Representative

BayCare; Alaska; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

PTO

Tuition assistance

401(k) match

Performance bonuses

Wellness programs

Employee discounts

Career growth

Job summary

BayCare is seeking a Patient Financial Representative II for a fully remote role (Florida residents). You will handle patient accounting duties with emphasis on collections, AR follow-up, and cash posting, ensuring timely reimbursement and accurate posting.

Responsibilities include contacting payers and patients, resolving billing issues, and applying billing guideline changes. Strong communication and detail orientation are essential to success in this position.

Qualifications

• High school diploma or GED required.

Responsibilities

• Handle patient accounting functions with emphasis on collections and accounts receivable follow-up.
• Resolve billing issues and follow up with insurance carriers and patients regarding claim status and balances.
• Post payments and respond to billing inquiries; interpret EOBs and track equipment maintenance as needed.

Skills

Customer service

Communication skills

Organizational skills

Regulatory knowledge

Medical terminology

Team collaboration

Computer skills

Payer portals experience

Cash posting

Education

High School Diploma or GED

Tools

Payer portals

Job description

Patient Financial Representative - Collections / Accounts Receivables

Description:

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers, and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy built on a foundation of trust, dignity, respect, responsibility, and clinical excellence.

Position Details

• Location: Fully Remote (Florida residents only)
• Status: Full-Time
• Schedule: Monday through Friday
• Shift Hours: 8:00 AM - 4:30 PM

This Patient Financial Representative II opportunity is a full-time remote position. Candidates must reside in Florida.

Position Summary

The Patient Financial Representative II is responsible for performing a variety of patient accounting functions with a strong focus on collections, accounts receivable follow-up, claim resolution, and cash posting activities. This role works to ensure timely reimbursement by reviewing outstanding accounts, resolving billing issues, and following up with insurance carriers and patients regarding claim status and outstanding balances.

Additional responsibilities include billing, collections, customer service, and cash applications; documenting patient account activity; responding to customer billing inquiries; posting payments; implementing billing guideline changes; identifying payer-specific trends; and applying federal and state guidelines to collection efforts. The Patient Financial Representative II also interprets and follows up on Explanation of Benefits (EOBs), reviews claims through payer portals, communicates with insurance providers and patients regarding billing and claims, inventories supplies, reports and tracks equipment maintenance, and performs other duties as assigned.

Required Qualifications

• Education: High School Diploma or GED equivalent required
• Experience: Two (2) years of Patient Accounts experience or Two (2) years of experience in a related field

Preferred Skills & Knowledge

• Customer service skills
• Administrative and clerical skills
• Organizational skills and attention to detail
• Knowledge of regulatory standards appropriate to the position
• Medical terminology knowledge and understanding
• Strong written and verbal communication skills
• Ability to work collaboratively within a team environment
• Computer skills appropriate to the position
• Experience working payer portals, insurance follow-up, claim resolution, and cash posting

BayCare offers a competitive total rewards package, including:

• Medical, Dental, and Vision Benefits
• Paid Time Off (PTO)
• Tuition Assistance
• 401(k) Match and Additional Annual Employer Contribution
• Annual Performance Appraisals and Team Award Bonus Opportunities
• Family Resources and Wellness Programs
• Community Perks and Employee Discounts
• Career Growth and Development Opportunities
• The opportunity to be part of an amazing team and a great place to work

Equal Opportunity Employer Veterans/Disabled