Patient Financial Representative - Accounts Receivable

BayCare Health System; Largo (FL); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Tuition reimbursement

401K match

Annual bonus

Wellness programs

Community perks

Great team environment

Job summary

BayCare Health System is seeking a Patient Financial Representative to manage patient accounts, billing, collections, and cash posting while delivering excellent customer service. The role emphasizes accurate documentation and timely resolution of balances in a supportive healthcare environment.

Remote work is available for Florida residents with quarterly onsite meetings; the position is full-time, daytime shifts, and includes benefits such as PTO, tuition reimbursement, and a 401K match.

Qualifications

• High School Diploma or GED required.
• Minimum one year of customer service experience.
• Accounts Receivable and Medicare experience preferred but not required.

Responsibilities

• Manage patient accounts and perform billing and collection activities.
• Post and reconcile payments and cash applications.
• Document account activity and maintain accurate account records.
• Research, resolve, and respond to patient inquiries regarding balances, payments, and insurance coverage.
• Review and follow up on Explanation of Benefits (EOBs) and payer responses.
• Implement billing guideline changes and identify payer-specific trends.
• Maintain operational reports, inventories, and equipment maintenance tracking.
• Adhere to established policies, procedures, regulatory requirements, and operational standards.
• Perform other duties as assigned.

Skills

Customer service

Communication

Data entry

Billing

Education

High School Diploma or GED

Job description

Join BayCare
At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network includes 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers, and thousands of physicians. Supported by more than 30,000 team members, BayCare is committed to a culture built on trust, dignity, respect, responsibility, and clinical excellence.

• Title: Patient Financial Representative
• Location: Remote work opportunity (Florida residents only) with required quarterly onsite meetings.
• Status: Full Time
• Shift: Days | 7:00 AM - 3:30 PM (Flexible Schedule)
• Weekend Work: Occasional

Position Summary

The Patient Financial Representative is responsible for the administration and maintenance of patient accounts, including billing, collections, customer service, payment posting, and cash application activities. This role works to ensure accurate account resolution, timely reimbursement, and excellent customer service while complying with all organizational policies and industry regulations.

Key Responsibilities

• Manage patient accounts and perform billing and collection activities.
• Post and reconcile payments and cash applications.
• Document account activity and maintain accurate account records.
• Research, resolve, and respond to patient inquiries regarding balances, payments, and insurance coverage.
• Review and follow up on Explanation of Benefits (EOBs) and payer responses.
• Implement billing guideline changes and identify payer-specific trends.
• Maintain operational reports, inventories, and equipment maintenance tracking.
• Adhere to established policies, procedures, regulatory requirements, and operational standards.
• Perform other duties as assigned.

Minimum Qualifications

Education

• High School Diploma or GED required.

Experience

• Required : Minimum one (1) year of customer service experience.
• Preferred : Accounts Receivable and Medicare Experience but not required.

Skills & Qualifications

• Strong interpersonal and customer service skills.
• Excellent verbal and written communication abilities.
• Basic computer proficiency and data entry skills.
• Strong organizational and time management skills.
• Professionalism, courtesy, and respect in all interactions.
• Ability to work independently and within a team environment.

BayCare Offers a Competitive Total Reward Package Including

• Benefits (Medical, Dental, Vision)
• Paid Time Off
• Tuition Reimbursement
• 401K Match and additional yearly contribution
• Annual performance appraisals and team award bonus
• Family resources and wellness opportunities
• Community perks and discounts
• AND the chance to be part of an amazing team and a great place to work

BayCare Health System is an Equal Opportunity Employer Veterans/Disabled.