Patient Financial Representative - Accounts Receivable

Baycare; Largo (FL); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Tuition Reimbursement

401K Match

Annual performance bonus

Wellness opportunities

Community perks and discounts

Team environment

Job summary

BayCare is seeking a Patient Financial Representative in Largo, FL to manage patient accounts, billing, collections, and posting payments. This full-time role requires strong customer service and communication skills to resolve balances while ensuring compliance with policies.

Remote work is available for Florida residents with quarterly onsite meetings; typical schedule is days, 7:00 AM - 3:30 PM. Prior accounts receivable or Medicare experience is preferred but not required.

Qualifications

• High School Diploma or GED required.
• Minimum one year of customer service experience.
• Accounts Receivable and Medicare experience preferred but not required.

Responsibilities

• Manage patient accounts and perform billing and collection activities.
• Post and reconcile payments and cash applications.
• Document account activity and maintain accurate records.
• Respond to patient inquiries regarding balances, payments, and insurance.
• Review EOBs and payer responses and follow up as needed.
• Implement billing guideline changes and identify payer trends.
• Maintain operational reports, inventories, and equipment tracking.
• Adhere to policies, procedures, and regulatory requirements.
• Perform other duties as assigned.

Skills

Customer service

Communication

Data entry

Organizational skills

Time management

Professionalism

Teamwork

Independent work

Education

High School Diploma or GED

Job description

Patient Financial Representative - Accounts Receivable - 169076

Featured

US:Florida:Largo:HomeCare Largo | Business and Administrative | Full Time

Description

Join BayCare

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network includes 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers, and thousands of physicians. Supported by more than 30,000 team members, BayCare is committed to a culture built on trust, dignity, respect, responsibility, and clinical excellence.

• Location: Remote work opportunity (Florida residents only) with required quarterly onsite meetings.
• Status: Full Time
• Shift: Days | 7:00 AM - 3:30 PM (Flexible Schedule)

Position Summary

The Patient Financial Representative is responsible for the administration and maintenance of patient accounts, including billing, collections, customer service, payment posting, and cash application activities. This role works to ensure accurate account resolution, timely reimbursement, and excellent customer service while complying with all organizational policies and industry regulations.

Key Responsibilities

• Manage patient accounts and perform billing and collection activities.
• Post and reconcile payments and cash applications.
• Document account activity and maintain accurate account records.
• Research, resolve, and respond to patient inquiries regarding balances, payments, and insurance coverage.
• Review and follow up on Explanation of Benefits (EOBs) and payer responses.
• Implement billing guideline changes and identify payer-specific trends.
• Maintain operational reports, inventories, and equipment maintenance tracking.
• Adhere to established policies, procedures, regulatory requirements, and operational standards.
• Perform other duties as assigned.

Minimum Qualifications

Education

• High School Diploma or GED required.

Experience

• Required: Minimum one (1) year of customer service experience.
• Preferred: Accounts Receivable and Medicare Experience but not required.

Skills & Qualifications

• Strong interpersonal and customer service skills.
• Excellent verbal and written communication abilities.
• Basic computer proficiency and data entry skills.
• Strong organizational and time management skills.
• Professionalism, courtesy, and respect in all interactions.
• Ability to work independently and within a team environment.

BayCare offers a competitive total reward package including:

• Paid Time Off
• Tuition Reimbursement
• 401K Match and additional yearly contribution
• Annual performance appraisals and team award bonus
• Family resources and wellness opportunities
• Community perks and discounts
• AND the chance to be part of an amazing team and a great place to work

BayCare Health System is an Equal Opportunity Employer Veterans/Disabled.