Patient Financial Navigator – Part-Time

Orlando Health, Inc.; Orlando (FL); On-site; USD 21,000 - 30,000; Part time

Job summary

Orlando Health, Inc. seeks a Financial Counselor I to assist patients and families with billing processes, explain payment options, and help obtain necessary authorizations and information.

The role emphasizes accuracy, professionalism, and effective communication with payers, physicians, and care teams in a fast-paced, patient-facing environment. This is a part-time position based in Winter Park, FL.

Qualifications

• Two (2) years’ experience in a financial, business office, or customer service environment.
• Must complete Patient Financial Services Orientation program and annual educational requirements.
• Typing proficiency.
• One (1) year PC/Windows experience.

Responsibilities

• Understands the importance Orlando Health places on providing exemplary customer service and performs job functions to meet department goals.
• Communicates effectively with customers and team members at all times.
• Efficiently and accurately gathers and inputs patient/guarantor demographic and financial information.
• Contacts Primary Care or Admitting Physician to obtain authorizations, diagnosis, and procedure detail as necessary.
• Explains necessary forms and obtains signatures from patient/guarantor.
• Contacts payers, verifies benefits and obtains authorizations.
• Explains insurance benefits and collects co-pays, deductibles and self-pay portions.
• Collects for related professional care when appropriate.
• Documents authorization and benefit information in registration system.
• Assembles patient record and obtains copies of relevant documents.

Skills

Typing proficiency

Education

High School or equivalent

Tools

Microsoft Office

Job description

Orlando Health, Inc. seeks a Financial Counselor I to assist patients and families with billing processes, explain payment options, and help obtain necessary authorizations and information.

The role emphasizes accuracy, professionalism, and effective communication with payers, physicians, and care teams in a fast-paced, patient-facing environment. This is a part-time position based in Winter Park, FL.