Night Financial Counselor - Patient Access Champion

Orlando Health; Orlando (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Orlando Health South Lake Hospital in Clermont, Florida, is seeking a Financial Counselor to assist patients with billing and payment processes, explain options, and help ensure accurate registration and documentation.

Required are at least two years in a financial, business office, or customer service environment, a high school diploma, and proficiency with Windows/Microsoft Office; typing skills are essential.

Qualifications

• High School diploma or equivalent.
• Two years’ experience in financial, business office, or customer service.
• Proficient in Windows Microsoft Office-based products (Word, Excel, PowerPoint).
• Typing proficiency.
• One year PC/Windows experience.

Responsibilities

• Assist patients with payment processes and explain billing steps.
• Input patient/guarantor demographic and financial information accurately.
• Collect co-pays, deductibles and self-pay portions; explain benefits.
• Communicate with physicians, payers and patients to obtain authorizations.
• Document authorization and benefit information in the registration system.

Skills

Customer service

Communication

Typing

Microsoft Office

Education

High School diploma

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Windows

Job description

Orlando Health South Lake Hospital in Clermont, Florida, is seeking a Financial Counselor to assist patients with billing and payment processes, explain options, and help ensure accurate registration and documentation.

Required are at least two years in a financial, business office, or customer service environment, a high school diploma, and proficiency with Windows/Microsoft Office; typing skills are essential.