Patient Financial Counselor I — Compassionate Billing & Access

careers-bayfronthealth; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Education & Career Growth

Health & Wellness Coverage

Retirement matching

Job summary

Orlando Health Bayfront Hospital is seeking a Financial Counselor I for the Crossroads ED Registration team in St. Petersburg, FL.

The role focuses on assisting patients and families by explaining the payment process, collecting co-pays, and verifying insurance benefits to ensure a smooth registration experience. You will gather demographic and financial data, obtain necessary authorizations, and document information in the registration system while maintaining strong customer service and

Qualifications

• High School diploma or equivalent required.
• Two years in a financial/business office or customer service environment.
• Proficient in Windows Office products (Word, Excel, PowerPoint).
• Typing proficiency and basic PC/Windows experience.

Responsibilities

• Assist patients and families by explaining the payment process and collecting payments.
• Gather and input patient/guarantor demographic and financial information accurately.
• Contact physicians and payers to obtain authorizations and verify benefits as needed.
• Explain forms, obtain signatures, and communicate payment options to patients.
• Maintain registration system documentation and ensure compliance with policies.

Skills

Customer service

Typing

Data entry

Education

High School diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Orlando Health Bayfront Hospital is seeking a Financial Counselor I for the Crossroads ED Registration team in St. Petersburg, FL.

The role focuses on assisting patients and families by explaining the payment process, collecting co-pays, and verifying insurance benefits to ensure a smooth registration experience. You will gather demographic and financial data, obtain necessary authorizations, and document information in the registration system while maintaining strong customer service and