Patient Financial Navigator I

Saint Francis Health System; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Saint Francis Health System is seeking a Revenue Cycle Financial Counselor I to provide timely assistance to patients, ensuring a positive impression and adherence to policies. The role supports the hospital’s goals and works within a patient-centered financial services team.

The position requires strong communication, organizational skills, and the ability to manage multiple priorities in a fast-paced hospital environment while collaborating with patients, families, and staff.

Qualifications

• Minimum 2 years customer service experience or 1 year health insurance related experience.
• High school diploma or GED required.
• Excellent communication and organizational skills.
• Ability to work in a fast-paced hospital environment.

Responsibilities

• Counsels patients by phone, in-house, or walk-in to obtain payment.
• Determines eligibility for programs like T19, Victims of Crime Benefits, Charity Care.
• Verifies insurance and benefits with patients and employers.
• Provides price quotes and negotiates patient liability.
• Sets up payment arrangements and collects deposits, co-pays, deductibles.
• Maintains confidentiality and compliance with laws.
• Assists with billing problems with Patient Accounting.
• Acts as a resource for patient financial complaints or inquiries.
• Manages patient assistance program.

Skills

Customer service

Communication

Teamwork

Microsoft 365

Healthcare terminology

Education

High school diploma or GED

Tools

Microsoft 365

Office equipment

Job description

Saint Francis Health System is seeking a Revenue Cycle Financial Counselor I to provide timely assistance to patients, ensuring a positive impression and adherence to policies. The role supports the hospital’s goals and works within a patient-centered financial services team.

The position requires strong communication, organizational skills, and the ability to manage multiple priorities in a fast-paced hospital environment while collaborating with patients, families, and staff.