Patient Financial Counselor I — Impactful Billing & Counseling

Community Health Systems, Inc.; Crestview (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Health Systems, Inc. is seeking a Financial Counselor I to support patient access and revenue cycle operations. You will verify insurance, secure financial arrangements, and coordinate patient account management to promote timely resolution and a positive patient financial experience.

You will interact with patients, payors, and internal teams, manage documentation, and assist with applications for financial aid while maintaining confidentiality and high service standards.

Qualifications

• 0-2 years of experience in healthcare registration, billing, collections, or a related field required.
• 2-4 years of experience in financial counseling or insurance verification preferred.
• Post-secondary education or training in medical office administration or healthcare administration preferred.

Responsibilities

• Establishes payment arrangements with patients according to departmental policies.
• Accurately completes and submits financial assistance applications and follows up on required documentation.
• Verifies insurance eligibility and benefits, and ensures authorizations are obtained when applicable.
• Reviews daily admission and missed opportunity reports to ensure accounts have a valid payment source or counseling documentation.
• Responds to patient inquiries regarding balances, billing concerns, and insurance coverage; returns calls promptly.

Skills

Healthcare billing knowledge

Interpersonal communication

Prioritization

Google/Microsoft proficiency

HIPAA confidentiality

Education

Post-secondary education in medical/healthcare admin

Tools

Electronic health record systems

Job description

Community Health Systems, Inc. is seeking a Financial Counselor I to support patient access and revenue cycle operations. You will verify insurance, secure financial arrangements, and coordinate patient account management to promote timely resolution and a positive patient financial experience.

You will interact with patients, payors, and internal teams, manage documentation, and assist with applications for financial aid while maintaining confidentiality and high service standards.