Patient Financial Navigator — Healthcare

Duke Clinical Research Institute; Durham (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Commitment bonus

Job summary

Duke Health is seeking a Financial Care Counselor to advise patients on medical bills and act as a liaison with insurance companies to ensure requirements are met prior to arrival. The FCC will inform patients of financial liability, arrange payment options, and screen for government funding sources.

The role supports two clinic locations with typical hours Monday through Friday, 7:30am to 4:00pm or 8:00am to 4:30pm, with occasional float coverage as needed.

Qualifications

• Knowledge of grammar and math basics, postsecondary training preferred.
• Two years in healthcare billing/collections or related field; or relevant degree with experience.
• Professional communication in writing and speaking.
• Basic PC/data-entry skills; medical terminology knowledge.

Responsibilities

• Verify insurance benefits and eligibility using online tools or vendors.
• Estimate patient liability using approved estimation tools.
• Update registration data for demographics and insurance changes.
• Document patient conversations in the electronic health record.
• Provide financial counseling on coverage, benefits, and payment options.
• Explain available financial assistance and government funding sources.
• Schedule coordination for upcoming visits and follow-up as needed.

Skills

Communication skills

Customer service

Healthcare billing

Education

High school diploma

Associate’s degree in healthcare

Bachelor’s degree

Tools

EHR systems

Job description

Duke Health is seeking a Financial Care Counselor to advise patients on medical bills and act as a liaison with insurance companies to ensure requirements are met prior to arrival. The FCC will inform patients of financial liability, arrange payment options, and screen for government funding sources.

The role supports two clinic locations with typical hours Monday through Friday, 7:30am to 4:00pm or 8:00am to 4:30pm, with occasional float coverage as needed.