Patient Financial Navigator — $5K Sign-On Bonus

Duke Health; Durham (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

$5000 Commitment Bonus for qualifying

Job summary

Duke Health is seeking a Financial Care Counselor to advise patients on medical bills and liaise with insurers to ensure requirements are met prior to arrival. The role involves calculating patient liability, presenting payment options, and guiding patients through government funding avenues.

The FCC will support two clinics, with hours Mon-Fri 7:30am-4:00pm or 8:00am-4:30pm, and periodic float coverage to the second location as needed.

Qualifications

• Professional communication, verbal and written.
• Basic PC and data entry skills.
• Knowledge of medical terminology.
• Ability to organize and prioritize work under pressure.

Responsibilities

• Research patient information to ensure completeness and identify services rendered.
• Verify and complete insurance benefit collection using online tools or by phone.
• Update demographics and insurance changes in the registration system.
• Create service estimates using the approved estimation tool and document in EHR.
• Provide financial counseling on coverage, benefits, and patient liability.
• Explain payment options and available financial assistance to Duke patients.
• Follow up with patients on liabilities and at the point of service when needed.
• Record all patient conversations in the EHR to prompt required follow-up.

Skills

Communication

PC & Data Entry

Medical Terminology

Organizational Skills

Education

Associate's degree in healthcare related field

Bachelor's degree

Job description

Duke Health is seeking a Financial Care Counselor to advise patients on medical bills and liaise with insurers to ensure requirements are met prior to arrival. The role involves calculating patient liability, presenting payment options, and guiding patients through government funding avenues.

The FCC will support two clinics, with hours Mon-Fri 7:30am-4:00pm or 8:00am-4:30pm, and periodic float coverage to the second location as needed.