Patient Financial Navigator - Bedside Counseling

Northeast-Georgia-Health-System; Braselton (GA); On-site; USD 36,000 - 48,000; Full time

Job summary

Northeast Georgia Health System in Braselton, GA, is seeking a Revenue Cycle patient financial counselor to educate patients and guide them through financially viable options for their care.

You will interview at bedside, verify insurance, determine eligibility for Financial Assistance, and help patients understand payments, while maintaining professional communications. This role requires teamwork with clinical staff and adherence to policy.

Qualifications

• High School diploma or equivalent required.
• One year of healthcare, business office, or customer service experience preferred.
• Knowledge of Patient Financial Services processes and procedures.
• Good interpersonal and verbal communication skills.

Responsibilities

• Accept patient calls in a professional manner and resolve inquiries promptly.
• Verify insurance status and update information as needed.
• Determine eligibility for Financial Assistance and process applications.
• Counsel patients on financial concerns at bedside and explore payment options.
• Refer to programs such as Medicaid or state aid when appropriate.
• Document activity in the EMR and maintain department queues.

Skills

Interpersonal skills

Verbal communication

Bedside screening

Telephone proficiency

Customer service

Self-motivation

Basic PC skills

Payment collection

Education

High School Diploma or equivalent

Tools

EMR

Job description

Northeast Georgia Health System in Braselton, GA, is seeking a Revenue Cycle patient financial counselor to educate patients and guide them through financially viable options for their care.

You will interview at bedside, verify insurance, determine eligibility for Financial Assistance, and help patients understand payments, while maintaining professional communications. This role requires teamwork with clinical staff and adherence to policy.