Financial Navigator I - Braselton Onsite

Northeast Georgia Health System; Braselton (GA); On-site; USD 34,000 - 48,000; Full time

Job summary

Northeast Georgia Health System is seeking a Patient Financial Services Advocate to educate patients and guide them through financially viable solutions for their medical costs. You will interview at bedside, determine eligibility for Financial Assistance, collect payments, and input data into the EMR.

As part of the Revenue Cycle team, you’ll handle insurance verification, referrals to Medicaid/Disability programs, and patient counseling to settle financial responsibilities with professionalism

Qualifications

• Educational requirements: High School Diploma or equivalent.
• Minimum experience: Not specified in the listing.
• Preferred experience: One year of healthcare, business office, or customer service experience with healthcare.
• Knowledge of Patient Financial Services processes and procedures.

Responsibilities

• Accepts all patient calls professionally and aims to minimize wait times.
• Confirms insurance status and updates information; handles agency billing.
• Determines eligibility for Financial Assistance and processes applications.
• Counsels patients at bedside on financial concerns and explores payment options.
• Makes referrals to programs like Medicaid or Disability.
• Manages department inboxes and work queues.
• Reviews accounts for Financial Assistance and updates in the EMR.
• Generates letters/notices to patients and partners.
• Recognizes the importance of relationships with patients and staff and participates in training.
• Educates patients and guides them through all options to settle their patient responsibilities.

Skills

Patient Financial Services

PC proficiency

Verbal communication

Independent work

Education

High School Diploma or equivalent

Tools

EMR systems

Job description

Job Category:

Revenue Cycle

Work Shift/Schedule:

10 Hr Afternoon - Evening

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

Serves as customer service advocate to educate patient and guide them through all financially viable solutions for their portion of medical costs. Interviews and screens patient at bedside for their ability to pay based upon established policy and criteria. Collects payments and inputs financial data for patient.

Minimum Job Qualifications

• Licensure or other certifications:

• Educational Requirements: High School Diploma or equivalent.

• Minimum Experience:

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements:

• Preferred Experience: One (1) year of healthcare, business office, or customer service related experience required with experience in healthcare.

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Knowledge of Patient Financial Services processes and procedures

• Personal Computer proficiency to include all programs necessary to perform job duties

• Good interpersonal skills, excellent verbal communication skills, including bedside screening and telephone proficiency

• Ability to work independently within guidelines
  

Essential Tasks and Responsibilities

• Accepts all patient/customer calls lines in a professional manner, keeping wait times to a minimum. All calls will be returned within 24-48 hours if not sooner.

• Confirms patient’s insurance status, updates missing, inaccurate, or incomplete information, verifies insurance as needed, handles accounts with agency billing.

• Determines eligibility for the Financial Assistance program. Processes Financial Assistance applications including requesting and managing required documents.

• Counsels patients with financial concerns at bedside. Screens/researches for any other source of payment prior to processing Financial Assistance.

• Makes appropriate referrals to programs such as Medicaid, Disability, Cancer State Aid, Crime Victim Compensation.

• Manages department inboxes and assigned work queues.

• Reviews all accounts considered for Financial Assistance to determine inclusion/exclusion based on policy guidelines, clearances, and updates/codes accounts appropriately in the EMR.

• Generates appropriate letters and notices to patients or community partners or government/non profit agencies and mails to appropriate party accurately and timely.

• Demonstrates knowledge of single billing office financial policies and adheres to requirements when evaluating eligibility or making financial arrangements for payments.

• Contributes to the productive and effective operations of the financial assistance area to enhance the success of the department and the organization.

• Recognizes the importance of and maintains effective working relationships with patients, clinical staff, other departments within the Revenue Cycle, community partners, and non profit and government agencies.

• Participates in training and orientation of new employees.

• Educates patients and guides them through all options to be able to settle their patient responsibilities.

Physical Demands

• Weight Lifted: Up to 20 lbs, Occasionally 0-30% of time

• Weight Carried: Up to 20 lbs, Occasionally 0-30% of time

• Vision: Moderate, Constantly 66-100% of time

• Kneeling/Stooping/Bending: Occasionally 0-30%

• Standing/Walking: Occasionally 0-30%

• Pushing/Pulling: Occasionally 0-30%

• Intensity of Work: Occasionally 0-30%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.