Patient Financial Navigator

UF Health; Gainesville (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

UF Health Gainesville seeks a dedicated Patient Financial Counselor to guide patients through medical billing, verify insurance, and explain benefits. You will coordinate payment plans or financial assistance, and ensure accurate account information across care teams.

The role emphasizes patient-centered communication, thorough documentation, and collaboration with providers and billing staff to resolve inquiries and support financially vulnerable patients.

Qualifications

• 3+ years of experience in patient financial counseling or account management.
• Expertise in insurance verification and explaining patient benefits.
• Experience coordinating payment plans and financial assistance programs.
• Strong interpersonal and communication skills.
• Knowledge of healthcare billing regulations and patient privacy standards.

Responsibilities

• Assists patients in understanding and managing financial responsibilities related to medical care.
• Verifies insurance coverage and explains benefits to patients.
• Coordinates payment plans and financial assistance programs.
• Resolves billing inquiries and collaborates with providers and billing departments.
• Educates patients on available financial resources.
• Monitors outstanding balances and documents all interactions.

Skills

Interpersonal skills

Communication skills

Insurance verification

Benefits explanation

Education

High school diploma or equivalent

College degree or related coursework preferred

Job description

UF Health Gainesville seeks a dedicated Patient Financial Counselor to guide patients through medical billing, verify insurance, and explain benefits. You will coordinate payment plans or financial assistance, and ensure accurate account information across care teams.

The role emphasizes patient-centered communication, thorough documentation, and collaboration with providers and billing staff to resolve inquiries and support financially vulnerable patients.