Patient Financial Navigator

University of Texas Rio Grande Valley; Texas; On-site; USD 36,000 - 56,000; Full time

Job summary

University of Texas Rio Grande Valley seeks a Patient Financial Counselor to guide patients through financial responsibilities, insurance benefits, and available charity programs. You will educate patients on payment options, screen for eligibility, and assist with charity applications.

The role requires strong communication, empathy, and customer service skills, with minimum two years of related experience or equivalent education. Position based in Edinburg, TX in a full-time capacity.

Qualifications

• Two (2) years of related experience, or applicable education can be substituted on a one-on-one basis.
• High School Diploma or equivalent required.

Responsibilities

• Serves as the source of knowledge for all financial assistance related questions.
• Counsels and screens patient on out-of-pocket responsibilities and initiates collections on balances.
• Calculates patients’ charges for office visits and collects payments when necessary.
• Identifies and advises patients on options to resolve bad debt balances.
• Establishes payment plans for covered and non-covered services.
• Provides cost estimates for facility and professional services to patients.
• Reviews patient accounts for accuracy with regard to billing, claims details and collections.
• Advises patients about financial and entitlement programs and screens for eligibility.

Skills

Communication skills

Active listening

Customer service

Empathy

Education

High School Diploma or equivalent

Job description

University of Texas Rio Grande Valley seeks a Patient Financial Counselor to guide patients through financial responsibilities, insurance benefits, and available charity programs. You will educate patients on payment options, screen for eligibility, and assist with charity applications.

The role requires strong communication, empathy, and customer service skills, with minimum two years of related experience or equivalent education. Position based in Edinburg, TX in a full-time capacity.