Patient Financial Advocate & Assistance Navigator

DHR Health; Edinburg (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

DHR Health in Edinburg, TX is seeking aPatient Financial Counselor responsible for admitting activities, patient interviews, and collection of accounts receivable. You will assist patients with eligibility for charity programs and prompt-pay options while coordinating with TDHS and county offices.

The role emphasizes strong communication, multi-tasking, and knowledge of healthcare reimbursement. Strong computer skills and English proficiency are required for effective interactions with staff and

Qualifications

• High school diploma or GED required.
• Must be able to multi-task.
• Comprehensive knowledge of healthcare reimbursement.
• Good written and verbal communication skills required.
• Ability to read, write and speak English required.
• Ability to communicate clearly and concisely with all levels of nursing, administration, and physicians.

Responsibilities

• Promotes the facility mission, vision and values by effectively communicating them to others.
• Screens private pay patients to determine eligibility for prompt pay rates and charity.
• Meets with patients to inform them of financial responsibility or potential financial programs.
• Assists patients in completing eligibility applications and gathering documents for TDH or County applications.
• Schedules appointments with appropriate offices and provides list of required documents.
• Maintains and updates account information and transfers to appropriate work status.
• Follows up with TDHS workers and County regarding assistance program eligibility.
• Reviews and follows up on accounts for status updates and approvals/denials.
• Calls patients to remind them of appointments and required documentation.
• Ensures adherence to established collection protocols for private pay accounts.

Skills

Multitasking

Written & verbal communication

English proficiency

Customer service

Interpersonal skills

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Document Imaging

Job description

DHR Health in Edinburg, TX is seeking aPatient Financial Counselor responsible for admitting activities, patient interviews, and collection of accounts receivable. You will assist patients with eligibility for charity programs and prompt-pay options while coordinating with TDHS and county offices.

The role emphasizes strong communication, multi-tasking, and knowledge of healthcare reimbursement. Strong computer skills and English proficiency are required for effective interactions with staff and