Healthcare Financial Counselor - Patient Support & Benefits

R1 RCM; Austin (TX); Vor Ort; USD 42.000 - 56.000; Vollzeit

Zusammenfassung

R1 in Austin, TX is seeking a Financial Counseling Representative to support patients with insurance benefits, costs, and financial assistance options. This on-site role partners with the ED team and revenue cycle to guide patients through their financial responsibilities.

The role requires compassionate communication and clear explanation of benefits. Responsibilities include counseling patients, verifying eligibility, and documenting interactions across systems to ensure accurate records and

Qualifikationen

• Exceptional customer service experience
• Ability to explain financial and insurance concepts clearly
• Collaborate with care teams and revenue cycle departments

Aufgaben

• Provide exceptional financial counseling support by helping patients understand insurance benefits and out-of-pocket costs
• Meet with patients to discuss payment options and financial assistance programs
• Verify insurance eligibility and explain benefits clearly
• Assist with Medicaid and financial assistance applications
• Build trust with patients during stressful financial situations
• Collaborate with care teams and revenue cycle departments
• Maintain accurate documentation across multiple systems

Kenntnisse

Customer service

Communication skills

Empathy & compassion

Explain financial concepts

Jobbeschreibung

R1 in Austin, TX is seeking a Financial Counseling Representative to support patients with insurance benefits, costs, and financial assistance options. This on-site role partners with the ED team and revenue cycle to guide patients through their financial responsibilities.

The role requires compassionate communication and clear explanation of benefits. Responsibilities include counseling patients, verifying eligibility, and documenting interactions across systems to ensure accurate records and