Patient Financial Navigator I

Community Health Systems; Corsicana (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Health Systems, Inc. is seeking a Financial Counselor I to support patient access and revenue cycle operations by verifying insurance coverage, securing financial arrangements, and coordinating patient account management.

This role serves as a key resource for patients by providing financial counseling, assisting applications, and ensuring accounts are processed accurately and timely. The Financial Counselor I interacts with patients, payors, and internal departments to promote account

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in healthcare registration, billing, collections, or related field
• 2-4 years of experience in financial counseling or insurance verification preferred

Responsibilities

• Establish payment arrangements with patients per policies
• Submit and follow up on financial assistance applications and required documentation
• Verify insurance eligibility and benefits and obtain authorizations when applicable
• Review daily reports to ensure accounts have valid payment source or counseling documentation
• Respond to patient inquiries about balances, billing concerns, and coverage
• Review and process adjustment requests and monitor for accuracy
• Maintain account documentation in the system with correct comments
• Maintain communication with patients throughout care continuum and post-discharge follow-up
• Coordinate with departments to resolve account issues and ensure accuracy
• Retrieve and respond to voicemails from customer service lines
• Perform other duties as assigned and maintain regular attendance
• Comply with policies and standards

Skills

Billing knowledge

Communication skills

Organizational skills

Confidentiality

Education

Medical office administration training

Tools

Google Suite

Microsoft Office

EHR systems

Job description

Community Health Systems, Inc. is seeking a Financial Counselor I to support patient access and revenue cycle operations by verifying insurance coverage, securing financial arrangements, and coordinating patient account management.

This role serves as a key resource for patients by providing financial counseling, assisting applications, and ensuring accounts are processed accurately and timely. The Financial Counselor I interacts with patients, payors, and internal departments to promote account