Patient Financial Navigator

Uintah Basin Medical Center; Roosevelt (UT); On-site; USD 38,000 - 52,000; Full time

Job summary

Uintah Basin Medical Center in Roosevelt, Utah, is seeking a Patient Financial Services specialist responsible for resolving self-pay accounts and maintaining strong relations with patients, guarantors, and business office staff. You will use medical billing knowledge and excellent customer service to collect payments and guide patients to financial resources.

Under supervision of the PFS Director/Assistant Office Manager, duties include handling patient communications, documenting responses,

Qualifications

• Experience handling self-pay accounts and patient communications.
• Knowledge of basic insurance billing practices and policies.
• Ability to work independently and in a team environment.
• Professionally represent the organization with patients and staff.

Responsibilities

• Resolve self-pay accounts and promote patient satisfaction.
• Communicate with patients and departments within the business office.
• Document and respond to patient correspondence promptly.
• Explain charges and help set up payment plans per policy.
• Maintain self-pay accounts and update patient demographics.
• Process payments and record all transactions in the system.

Skills

Customer service

Communication

Teamwork

Multitasking

Attention to detail

Tools

EHR software

Billing software

Job description

Uintah Basin Medical Center in Roosevelt, Utah, is seeking a Patient Financial Services specialist responsible for resolving self-pay accounts and maintaining strong relations with patients, guarantors, and business office staff. You will use medical billing knowledge and excellent customer service to collect payments and guide patients to financial resources.

Under supervision of the PFS Director/Assistant Office Manager, duties include handling patient communications, documenting responses,