Patient Financial Navigator

Saint Mary's Health Network; Reno (NV); On-site; USD 42,000 - 60,000; Full time

Job summary

Saint Mary’s Health Network in Reno, NV is seeking a Financial Counselor to determine patient liability based on benefits and explain financial responsibility before scheduled procedures. You will arrange payment plans and refer qualified patients to government assistance programs.

The role requires knowledge of insurance verification and payer authorization, strong math skills, and excellent communication with patients of all ages.

Qualifications

• Knowledge of standard insurance companies and verification requirements.
• Well-versed in authorization processes for all payers.
• Ability to multi-task, prioritize needs to meet timelines.
• Analytical and problem-solving skills.
• Customer service experience required.
• High School Graduate or GED Equivalent preferred.

Responsibilities

• Financial Counselor determines patient liability based on benefits and advises patient of their liability. Prior to scheduled elective procedures notifies patient of financial responsibility. Make arrangements for payment from patient or guarantor by time of discharge. Assists patient with financial arrangements, and refers qualified patients to government assist programs. Serves as financial counseling liaison for the department. Maintains effective communication skills, including verbal, written and telephone. Proficient in mathematical skills. Ability to communicate with school age, adolescent, young adult, middle adult and older adults.

Skills

Insurance verification

Payer authorization

Multi-tasking

Analytical skills

Customer service

Education

High School diploma or GED

Job description

Saint Mary’s Health Network in Reno, NV is seeking a Financial Counselor to determine patient liability based on benefits and explain financial responsibility before scheduled procedures. You will arrange payment plans and refer qualified patients to government assistance programs.

The role requires knowledge of insurance verification and payer authorization, strong math skills, and excellent communication with patients of all ages.