Financial Counselor

Prime Healthcare; Reno (NV); On-site; USD 42,000 - 60,000; Full time

Job summary

Saint Mary’s Health Network in Reno, NV is seeking a Financial Counselor to determine patient liability based on benefits, inform patients of their financial responsibility, and arrange payments at discharge. The role supports the department as a liaison and requires strong communication and mathematical skills to assist patients and families.

The position requires knowledge of payer verification, authorization processes, and the ability to multi-task in a fast-paced healthcare environment.

Qualifications

• Knowledge of standard insurance companies and verification requirements.
• Well versed in authorization processes for all payers.
• Ability to multi-task, prioritize needs to meet required timelines.
• Analytical and problem-solving skills.
• Customer services experience required.

Responsibilities

• Determine patient liability based on benefits and inform patient of responsibility.
• Notify patient of financial responsibility prior to scheduled procedures.
• Make arrangements for payment from patient or guarantor at discharge.
• Assist patients with financial arrangements and refer qualified patients to government programs as needed.
• Serve as financial counseling liaison for the department.

Skills

Communication skills

Analytical skills

Customer service experience

Multi-tasking

Mathematical skills

Education

High School Diploma or GED

Job description

Overview

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion and community! Saint Mary's Health Network, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.

As a long-standing community partner with a 116-year history, Saint Mary's Health Network offers Northern Nevada inpatient, outpatient, ancillary, and wellness services. Nationally recognized and accredited by the Joint Commission, as well as named one of the Top 100 Hospitals by Fortune/Merative and America's Best 250 hospitals by Healthgrades, Saint Mary's Regional Medical Center is a 352-bed acute care hospital offering a robust line of inpatient, outpatient and ancillary services including a top-rated Center for Cancer, surgical and orthopedic services, and an award-winning Cardiology program and more. The health system, a member of Prime Healthcare, also operates a fully-integrated Medical Group, multiple urgent care clinics, freestanding imaging, lab, and primary care clinics. For more information, visit www.SaintMarysReno.com.

Responsibilities

Financial Counselor determines patient liability based on benefits and advises patient of their liability. Prior to scheduled elective procedures notifies patient of financial responsibility. Make arrangements for payment from patient or guarantor by time of discharge. Assists patient with financial arrangements, and refers qualified patients to government assist programs. The incumbent also serves as financial counseling liaison for the department. Maintains effective communication skills, including verbal, written and telephone. Proficient in mathematical skills. Ability to communicate with school age, adolescent, young adult, middle adult and older adults.

Qualifications

EDUCATION, EXPERIENCE, TRAINING

• 1. Knowledge of standard insurance companies and verification requirements.
• 2. Well versed in authorization processes for all payers
• 3. Ability to multi-task, prioritize needs to meet required timelines
• 4. Analytical and problem-solving skills
• 5. Customer Services experience required
• 6. High School Graduate or GED Equivalent preferred.

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf