Patient Financial Advocate – Hospital Billing & Support

Centinela Hospital Medical Center; Reno (NV); On-site; USD 42,000 - 58,000; Full time

Job summary

Saint Mary's Health Network in Reno, NV is looking for a Financial Counselor to determine patient liability based on benefits and to coordinate payment arrangements as needed. You will notify patients of their financial responsibility before discharge and help arrange payments with the patient or guarantor.

With strong communication skills, you will also refer qualified patients to government assistance programs and act as a liaison to ensure smooth financial counseling within the department.

Qualifications

• Knowledge of standard insurance companies and verification requirements.
• Well versed in authorization processes for all payers.
• Ability to multi-task, prioritize needs to meet required timelines.
• Analytical and problem-solving skills.
• Customer Services experience required.
• High School Graduate or GED Equivalent preferred.

Responsibilities

• Financial Counselor determines patient liability based on benefits and informs patient of liability prior to discharge.
• Assists patient with financial arrangements and refers qualified patients to government assist programs.

Skills

Insurance verification

Authorization processes

Multi-tasking

Analytical problem-solving

Customer service

High School Diploma or GED preferred

Education

High School Diploma or GED

Job description

Saint Mary's Health Network in Reno, NV is looking for a Financial Counselor to determine patient liability based on benefits and to coordinate payment arrangements as needed. You will notify patients of their financial responsibility before discharge and help arrange payments with the patient or guarantor.

With strong communication skills, you will also refer qualified patients to government assistance programs and act as a liaison to ensure smooth financial counseling within the department.