Patient Financial Navigator

The University of Kansas Health System; North Kansas City (MO); On-site; USD 38,000 - 65,000; Full time

Job summary

The University of Kansas Health System is seeking a Patient Financial Advisor to help patients access insurance, Medicaid/Medicare and other payer sources. You will work to secure financial clearance, set up payment plans, and guide families through sponsorship options while maintaining accuracy in patient data.

Responsibilities include negotiating settlements, processing charity assessments, and supporting Care Management referrals.

Qualifications

• High School Diploma or GED required.
• 3+ years of combined experience in financial advising, claims processing, collections, customer service, or revenue cycle positions.
• Strong knowledge of payor sources and CMS regulations.

Responsibilities

• Contact patients or families to determine sponsorship linkage and insurance options.
• Screen patients for financial needs and arrange payment plans or explore charity options.
• Update and verify patient account and demographic information; ensure accurate pre-certification.
• Assist walk-in customers and respond to inquiries with professional customer service.
• Process referrals for sponsorship and ensure EPIC documentation where applicable.

Skills

Multitasking

Prioritization

Oral and written communication

Education

High School Diploma or GED

Epic

Tools

Epic

Microsoft Word

Microsoft Excel

Job description

The University of Kansas Health System is seeking a Patient Financial Advisor to help patients access insurance, Medicaid/Medicare and other payer sources. You will work to secure financial clearance, set up payment plans, and guide families through sponsorship options while maintaining accuracy in patient data.

Responsibilities include negotiating settlements, processing charity assessments, and supporting Care Management referrals.