Regional Patient Financial Navigator

Kaiser Permanente; Oregon (WI); On-site; USD 55,000 - 85,000; Full time

Job summary

Kaiser Permanente seeks a Patient Financial Advisor to assess patient financial status, determine coverage, and assist with payment arrangements for services at Kaiser Permanente NW Foundation Hospitals. You will coordinate with clinical teams to maximize cash flow and resolve patient liability issues while ensuring confidentiality and compliance.

The role involves liaising with social workers, care management, and community resources, performing audits, and guiding patients through payment

Qualifications

• Experience providing financial counseling to patients regarding payments and options.
• Ability to interpret insurance benefits and determine patient liability.
• Familiarity with HIPAA and healthcare compliance standards.

Responsibilities

• Determine patient ability to pay and negotiate payment plans.
• Validate eligibility and benefits at time of service.
• Assist with referrals to financial assistance vendors and resources.
• Maintain accurate patient account data in the EMR and billing systems.

Skills

Financial counseling

Insurance verification

Regulatory compliance

Customer service

Tools

KP HealthConnect

Job description

Kaiser Permanente seeks a Patient Financial Advisor to assess patient financial status, determine coverage, and assist with payment arrangements for services at Kaiser Permanente NW Foundation Hospitals. You will coordinate with clinical teams to maximize cash flow and resolve patient liability issues while ensuring confidentiality and compliance.

The role involves liaising with social workers, care management, and community resources, performing audits, and guiding patients through payment