Patient Financial Navigator

Lifespan; Fall River (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

Lifespan in Fall River, MA is seeking a patient financial services liaison to determine patient financial responsibility and secure resources for medical expenses. The role verifies coverage, authorizations, and coordinates denials and payments with insurers and families.

The position emphasizes collaboration with hospital staff to resolve billing issues and ensure smooth financial clearances for services.

Qualifications

• Knowledge of third-party coverage and prior authorization process.
• Ability to communicate effectively with patients and families.
• Familiarity with CPT/ICD and registration information.

Responsibilities

• Advocate for patients and families regarding outstanding accounts.
• Negotiate payment plans and advise on available resources.
• Verify eligibility and obtain insurance authorization as needed.
• Coordinate with insurance to manage denials and pre-authorizations.

Skills

Third-party coverage

Prior authorizations

Communication with patients

Medical terminology

Tools

Phone system

EMR system

Job description

Lifespan in Fall River, MA is seeking a patient financial services liaison to determine patient financial responsibility and secure resources for medical expenses. The role verifies coverage, authorizations, and coordinates denials and payments with insurers and families.

The position emphasizes collaboration with hospital staff to resolve billing issues and ensure smooth financial clearances for services.