Patient Financial Navigator

Mary Bird Perkins Cancer Center; Baton Rouge (LA); On-site; USD 32,000 - 52,000; Full time

Job summary

Mary Bird Perkins Cancer Center in Baton Rouge, LA, seeks a Patient Access Specialist to maintain patient demographics, insurance data, and financial clearances. You will discuss financial responsibility, coordinate payment options, and support monthly reporting with the Patient Access Manager.

You will verify balances, answer insurance queries, and collaborate with clinical staff to secure required authorizations and ensure smooth initial visits for cancer patients.

Qualifications

• High school diploma or equivalent.
• Minimum of 3 years medical customer service experience.
• Strong organizational and communication skills; multitasking ability.
• Independent thinker with troubleshooting skills.

Responsibilities

• Inform patients of payment policy and coordinate arrangements for financial assistance.
• Complete summary of payment options and refer to Medicaid eligibility as needed.
• Meet with new patients before the initial consult to collect demographics and explain financial responsibilities.
• Follow up with patients to update demographics or address outstanding balances.
• Ensure authorizations are obtained prior to treatment and coordinate with clinical staff to avoid missing authorizations.

Job description

Mary Bird Perkins Cancer Center in Baton Rouge, LA, seeks a Patient Access Specialist to maintain patient demographics, insurance data, and financial clearances. You will discuss financial responsibility, coordinate payment options, and support monthly reporting with the Patient Access Manager.

You will verify balances, answer insurance queries, and collaborate with clinical staff to secure required authorizations and ensure smooth initial visits for cancer patients.