Patient Advocate

Mary Bird Perkins Cancer Center; Shreveport (LA); On-site; USD 36,000 - 52,000; Full time

Job summary

Mary Bird Perkins Cancer Center in Louisiana is seeking a Patient Financial Assistance Program Advocate to help patients navigate financial aid options and reduce barriers to care. You’ll serve as a liaison among patients, providers, and external programs to ensure timely access to support.

The role emphasizes education, eligibility screening, case management, and maintaining compliance, quality, and satisfaction while supporting the mission to improve survivorship and lessen the burden of

Qualifications

• Minimum 1–3 years of experience in healthcare financial services or patient access.
• Knowledge of insurance types (commercial, Medicare, Medicaid) and revenue cycle.
• Familiarity with ICD-10 and CPT coding; billing processes.
• Oncology healthcare systems experience (Candid, AssistPoint, OncoEMR, MOSAIQ) preferred; training provided.

Responsibilities

• Educate and advocate for patients to access available financial assistance.
• Screen eligibility and support timely completion of applications.
• Coordinate case management and follow-up with patients and programs.
• Ensure compliance and quality standards in financial assistance activities.

Skills

Patient Education

Communication

Healthcare Billing

Tools

Candid

AssistPoint

OncoEMR

MOSAIQ

Job description

Mary Bird Perkins Cancer Center is Louisiana’s leading cancer care organization, caring for more patients each year than any other facility in the region. And with strategic hospital and physician partnerships, we are delivering on our mission to improve survivorship and lessen the burden of cancer.

Mary Bird Perkins and its partners work together to provide state-of-the-art treatments and unparalleled collaborative, comprehensive cancer services. This culture of innovation helps attract the best cancer minds in the country, from expert physicians and highly specialized scientists to forward-thinking leaders in supportive care and other disciplines.

Together, with our hospital and physician partners, we are one-hundred percent focused on cancer care.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description

SCOPE:

The Patient Financial Assistance Program Advocate is responsible for helping patients navigate financial assistance programs to reduce financial barriers to care. This role serves as a liaison between patients, providers, internal departments, and external assistance programs to ensure timely, accurate, and compliant access to financial support. The Advocate plays a critical role in patient satisfaction, financial clearance, and organizational mission fulfillment

Functions

• Patient Education & Advocacy: Serve as a trusted resource for patients and families by educating and guiding them through available financial assistance options to reduce barriers to care.


• Eligibility Screening & Application Support: Assess patient eligibility and support accurate, timely completion of financial assistance applications.


• Case Management, Coordination & Follow-Up: Assess patient eligibility and support accurate, timely completion of financial assistance applications.


• Compliance, Quality & Performance Management: Ensure all financial assistance activities are compliant, accurate, and aligned with quality and productivity standards.

Qualifications

Minimum of 1–3 years of experience in healthcare financial services, patient access, billing, or related field

Knowledge of insurance types (commercial, Medicare, Medicaid) and healthcare revenue cycle processes

Working knowledge of ICD-10 and CPT coding, as well as professional and outpatient billing processes

Experience with oncology or healthcare systems such as Candid, AssistPoint, OncoEMR, and MOSAIQ preferred; training provided as needed.