Patient Financial Experience Specialist

United Surgical Partners International; Frisco (TX); On-site; USD 30,000 - 48,000; Full time

Job summary

United Surgical Partners International is seeking a Patient Financial Services Representative in Frisco, TX. The role focuses on patient billing, insurance information verification in Meditech, and assisting with financial aid applications.

Strong communication and confidentiality are essential. The position requires a high school diploma or equivalent, with preferred associate degree and prior healthcare customer service or billing experience.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Prior experience in healthcare customer service or billing strongly preferred.
• Familiarity with Meditech or similar healthcare information systems.
• Excellent verbal and written communication skills.
• Strong organizational and problem-solving abilities.
• Ability to handle sensitive financial information with discretion.
• Empathetic and patient-focused demeanor.
• Ability to multitask in a fast-paced environment.
• Team-oriented with a proactive approach to service.

Responsibilities

• Answers and returns patient phone calls in a professional and courteous manner.
• Updates and verifies insurance information in Meditech.
• Addresses patient inquiries and resolves concerns related to billing and financial accounts.
• Accepts and processes patient payments, ensuring accurate posting in Meditech.
• Assists patients with Financial Assistance applications, including intake, documentation, and follow-up.
• Collaborates with internal departments to ensure seamless patient support and resolution.
• Maintains confidentiality and complies with HIPAA and organizational policies.
• Lends knowledge and assistance to other hospital departments, physicians’ offices, and co-workers.
• Communicates effectively and expresses ideas clearly; actively listens and follows appropriate channels of communication.

Skills

Verbal communication

Written communication

Organizational skills

Problem solving

Multitasking

Empathy

Teamwork

Education

High school diploma or equivalent

Associate degree preferred

Tools

Meditech

Job description

United Surgical Partners International is seeking a Patient Financial Services Representative in Frisco, TX. The role focuses on patient billing, insurance information verification in Meditech, and assisting with financial aid applications.

Strong communication and confidentiality are essential. The position requires a high school diploma or equivalent, with preferred associate degree and prior healthcare customer service or billing experience.