Patient Billing & Insurance Support Specialist

Precise Mind, Inc.; Plano (TX); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Precise Mind, Inc. is seeking a Patient Financial Services Representative in Plano, TX to review patient accounts, resolve billing inquiries, and liaise with insurance carriers to address discrepancies and ensure accurate balances.

The ideal candidate has healthcare billing knowledge, strong customer service, and the ability to investigate account issues, verify coverage, refile claims when needed, and resolve complex patient billing concerns with empathy.

Qualifications

• High school diploma or equivalent required.
• 2+ years of healthcare revenue cycle, medical billing, patient accounting, or insurance follow-up experience.
• Experience reviewing EOBs, ERAs, patient balances, and claim adjudication.
• Knowledge of commercial insurance, Medicare, Medicaid, and managed care plans.
• Strong understanding of patient financial responsibility, deductibles, copays, coinsurance, and coordination of benefits.
• Excellent customer service and conflict resolution skills.
• Strong analytical and problem-solving abilities.
• Proficiency with EHR, practice management systems, payer portals, and Microsoft Office applications.

Responsibilities

• Review patient accounts to verify balances and adjudication.
• Resolve patient billing inquiries and escalations.
• Refile claims and submit claim reconsiderations as needed.
• Collaborate with AR, billing, payment posting, credentialing, and clinic teams to ensure accurate claim outcomes.
• Communicate insurance findings to patients and internal teams.

Skills

Customer service

Conflict resolution

Analytical skills

Problem solving

Microsoft Office

Education

High school diploma or equivalent

Tools

EHR systems

Practice management systems

Payer portals

Microsoft Office

Job description

Precise Mind, Inc. is seeking a Patient Financial Services Representative in Plano, TX to review patient accounts, resolve billing inquiries, and liaise with insurance carriers to address discrepancies and ensure accurate balances.

The ideal candidate has healthcare billing knowledge, strong customer service, and the ability to investigate account issues, verify coverage, refile claims when needed, and resolve complex patient billing concerns with empathy.