Patient Financial Counselor

HCA Healthcare, Inc.; Reston (VA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) match

Education assistance

Employee discounts

Job summary

Reston Hospital Center, part of HCA Healthcare, is seeking a Patient Financial Counselor to review the Financial Clearance Worklist, visit in-house patients, and explain financial information. You will provide estimates, verify insurance, and coordinate with Medicaid staff to assure coverage.

The role emphasizes AIDET communication, exceptional customer service, and accurate data entry in HIS systems. A viable candidate typically has a high school diploma and at least 1 year of related

Qualifications

• High school diploma or GED preferred.
• 1 year of related experience required.
• Proficiency in Microsoft Office applications.

Responsibilities

• Follow AIDET guidelines in all patient interactions.
• Demonstrates excellent customer service.
• In conjunction with the Medicaid Eligibility Staff visit all uninsured patients in-house.
• Provide estimates to patients and/or physicians as requested.
• Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate
• Follows all guidelines set forth in the Cash Handling policy.
• Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits and precertification requirements
• Assist patients with payment arrangements and in co-ordination with the Medicaid Eligibility Staff assists patient with financial applications
• Contact patient employer, if necessary, for verification of employment, premium status, babies being added to policies.
• Escalates any concerns as needed to Patient Access Manager/Supervisor
• Enter pertinent insurance information into the HIS system (i.e. Meditech)
• Enters appropriate notes for all patient encounters
• Maintain professional image and implement excellent customer service to customers
• Complete financial analysis and collect estimated patient liabilities
• Follow up with patients for necessary signatures if they were incomplete at time of hospitalization

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

MS Office

Job description

Hourly Wage Estimate: $20.25 - $30.38 / hour

Learn more about the benefits offered ( https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards ) for this job.

The estimate displayed represents the typical wage range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.

Schedule: Monday - Friday Day Shift

Do you want to join an organization that invests in you as a Patient Financial Counselor? At Reston Hospital Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Job Summary and Qualifications

As a Financial Counselor, you will be responsible for reviewing the Financial Clearance Worklist daily and visiting in-house patients; collecting estimated patient liability amounts; explaining all financial information, responsibilities and working closely with outside agencies to ensure patient’s financial coverage.

What you will do in this role:

• Follow AIDET guidelines in all interactions with the patient

• Demonstrates excellent customer service

• In conjunction with the Medicaid Eligibility Staff visit all uninsured patients in-house

• Provide estimates to patients and/or physicians as requested

• Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate

• Follows all guidelines set forth in the Cash Handling policy.

• Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits and precertification requirements

• Assist patients with payment arrangements and in co-ordination with the Medicaid Eligibility Staff assists patient with financial applications

• Contact patient employer, if necessary, for verification of employment, premium status, babies being added to policies.

• Escalates any concerns as needed to Patient Access Manager/Supervisor

• Enter pertinent insurance information into the HIS system (i.e. Meditech)

• Enters appropriate notes for all patient encounters

• Maintain professional image and implement excellent customer service to customers

• Complete financial analysis and collect estimated patient liabilities

• Follow up with patients for necessary signatures if they were incomplete at time of hospitalization

What qualifications you will need:

• High school diploma or GED preferred

• 1 year of related experience required.

• Proficiency in Microsoft Office applications.

Benefits

Reston Hospital Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

• Wellbeing support, including free counseling and referral services

• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence

• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

\"Good people beget good people.\"- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Financial Counselor opening. Qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.