Patient Financial Counselor II - Empower Patients' Benefits

SSM Health; Bridgeton (MO); On-site; USD 42,000 - 48,000; Full time

Job summary

SSM Health DePaul Hospital - St. Louis is seeking a Regular, full-time Patient Financial Counselor to determine the patient financial component for services and communicate and collect patient financial responsibility.

The role includes counseling, benefits explanations, and facilitating financial assistance when appropriate. The position requires 1+ year of direct experience with EHR and health insurance, strong customer service, and proficient computer skills.

Qualifications

• Ideal candidate has EHR and health insurance experience and excellent customer service and computer skills.
• 1+ years of direct experience is required.

Responsibilities

• Assists patients in understanding their insurance benefits including their co-payment, deductible and co-insurance responsibility.
• Educates patient regarding financial assistance programs when appropriate.
• Obtains patient demographic information and requests financial responsibility from the patient.
• Determines patient qualification for coverage by third-party payer and informs financial counselor, patient or family member of status.
• Verifies all commercial insurance coverage, workers compensation insurance, TPL insurance and state and government programs.
• Documents and resolves patient concerns or inquiries that are received via telephone, mail or walk-in within an established time frame.
• Validates Master Patient Index according to departmental policy.
• Interprets physician orders.
• Identifies process improvement opportunities and participates in improvement plans.
• Works on special projects as needed.
• Performs other duties as assigned.

Skills

EHR experience

Health insurance experience

Customer service

Computer skills

Education

High School diploma/GED or 10 years of work experience

Job description

SSM Health DePaul Hospital - St. Louis is seeking a Regular, full-time Patient Financial Counselor to determine the patient financial component for services and communicate and collect patient financial responsibility.

The role includes counseling, benefits explanations, and facilitating financial assistance when appropriate. The position requires 1+ year of direct experience with EHR and health insurance, strong customer service, and proficient computer skills.