Patient Financial Counselor

R1 RCM; Missoula (MT); On-site; USD 26,000 - 34,000; Full time

Job summary

R1 RCM Inc. in Missoula, MT is seeking a Financial Counseling Representative to guide patients through insurance questions, benefits and payment options in a fast-paced hospital setting.

You will verify coverage, assist with Medicaid applications and work with care teams to document accurately across systems. A high school diploma is required and patient-centered communication is essential.

Qualifications

• High school diploma or GED required.
• Excellent customer service and communication are essential.
• Ability to explain insurance and financial concepts clearly.
• Demonstrates empathy, compassion, and patience in sensitive conversations.
• Must multitask and maintain high attention to detail; maintain professionalism.

Responsibilities

• Provide exceptional financial counseling support by helping patients understand insurance benefits and out-of-pocket costs.
• Meet with patients to discuss payment options and financial assistance programs.
• Verify insurance eligibility and explain benefits clearly.
• Assist with Medicaid and financial assistance applications.
• Build trust with patients during stressful financial situations.
• Collaborate with care teams and revenue cycle departments.
• Maintain accurate documentation across multiple systems.

Skills

Customer service

Communication

Interpersonal skills

Compassion

Empathy

Patience

Explain insurance concepts

Multitasking

Attention to detail

Professionalism

Education

High School Diploma or GED

Job description

R1 RCM Inc. in Missoula, MT is seeking a Financial Counseling Representative to guide patients through insurance questions, benefits and payment options in a fast-paced hospital setting.

You will verify coverage, assist with Medicaid applications and work with care teams to document accurately across systems. A high school diploma is required and patient-centered communication is essential.