Patient Financial Counselor (Bilingual a Plus)

Marion County Public Health Department; Indianapolis (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

Eskenazi Health in Indianapolis seeks a Financial Counselor to assist patients with verifications for Work One, banks, life insurers, health information, Social Security, Health Department and other agencies. You will explain payer programs and assist applicants through enrollment and documentation steps.

Responsibilities include interviewing for eligibility, submitting required records in the system, and maintaining HIPAA-compliant, timely updates for each case while coordinating with state and

Qualifications

• Associates degree Accredited; Bachelor’s preferred; OR two years in financial counseling/verification in hospital setting.
• Indiana Navigators Certification within 45 days of hire.
• Bilingual in English/Spanish is a plus.

Responsibilities

• Assist customers with verifications for Work One, banks, life insurance, health information, physician offices, Social Security, Health Department, etc.
• Explain payer programs and benefits (HIP, Medicaid, Marketplace, COBRA, charity) to customers.
• Interview/screen for eligibility and document submissions in designated systems.
• Maintain confidentiality per HIPAA and update application status regularly.
• Collaborate with State/County payer programs and participate in interviews as needed.

Job description

Eskenazi Health in Indianapolis seeks a Financial Counselor to assist patients with verifications for Work One, banks, life insurers, health information, Social Security, Health Department and other agencies. You will explain payer programs and assist applicants through enrollment and documentation steps.

Responsibilities include interviewing for eligibility, submitting required records in the system, and maintaining HIPAA-compliant, timely updates for each case while coordinating with state and