Bilingual Patient Financial Counselor

Kaizen Lab Inc.; California (MO); Hybrid; USD 40,000 - 65,000; Full time

Job summary

Kaizen Lab Inc. is seeking a Financial Navigator to complete insurance eligibility verifications and to support individualized financial counseling for patients regarding their financial responsibilities during treatment.

The role requires meeting with patients to explain treatment costs, insurance benefits, and patient balances, coordinating documentation for eligibility, collecting co-pays, establishing payment plans, and ensuring accurate record keeping for payors and the organization.

Qualifications

• Bilingual in Spanish required.
• Strong customer service skills with the ability to communicate professionally and compassionately with patients.
• Comfortable discussing patient balances, financial responsibilities, and payment options with patients.
• Ability to explain insurance benefits and out-of-pocket costs in a clear and easy-to-understand manner.
• Medical office or healthcare experience preferred but not required.
• Basic knowledge of medical terminology and insurance terminology.
• Excellent oral and written communication skills.
• Detail-oriented with strong organizational and follow-through skills.
• Basic mathematical skills, including the ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
• Ability to work independently with limited supervision and meet department productivity standards.

Responsibilities

• Meets with patients to explain cost of treatment, insurance coverage, and patient financial responsibility.
• Coordinates proper insurance verification information/documentation of patient's insurance, to be used to estimate the patient's financial responsibility.
• Responsible for collecting co-pays/deductibles from patients, assisting with establishing effective and timely payment plans.
• Courteously and professionally works with patients to outline financial obligations related to care, and provides options for patients to meet financial requirements, including assessing financial assistance eligibility, determining insurance coverage eligibility, establishing payment arrangements, collecting preservice payments and co-payments as needed.
• Responsible for monitoring and collecting the financial balances owed by our patients during their course of treatment.
• Reviews all payment/financial options to limit risk of non-payment.
• Assist patients with questions regarding billing and insurance payments.
• Assists patients with applying for local grants, foundations, and free drugs to offset the patient responsibility.
• Complete wrap up meetings with patients at the end of treatment to ensure patients adhereto payment obligations.
• This position serves to educate patients regarding their insurance coverage and individual financial responsibility for cancer therapies.
• Completely and accurately document conversations and communication with patients, payors, third party vendors, and any other representative in and outside of the organization.
• Payment postings.

Skills

Bilingual in Spanish

Job description

Kaizen Lab Inc. is seeking a Financial Navigator to complete insurance eligibility verifications and to support individualized financial counseling for patients regarding their financial responsibilities during treatment.

The role requires meeting with patients to explain treatment costs, insurance benefits, and patient balances, coordinating documentation for eligibility, collecting co-pays, establishing payment plans, and ensuring accurate record keeping for payors and the organization.