Patient Financial Counselor & Advisor

CHI; Houston (TX); On-site; USD 29,000 - 41,000; Full time

Job summary

Baylor St. Luke’s Medical Center in Houston, TX, is seeking a Financial Counselor to apply financial expertise to support strategic goals and fiscal health.

You will analyze financial data, interpret complex information, and communicate findings to stakeholders to ensure accuracy and compliance in financial processes. You will guide patients through billing, including deductibles, coinsurance, and co-pays, counsel on third‑party coverage, and connect them with financial assistance programs.

Qualifications

• Strong analytical skills and attention to detail.
• Excellent communication abilities to guide financial decisions.
• Two years of relevant experience.

Responsibilities

• Performs exemplary collection functions and financial assistance for self-pay and insured accounts with large deductibles/co-pays/co-insurance.
• Collect and/or negotiate payments or link to financial assistance programs.
• Clearly records and maintains complete documentation of activities in account notes and databases.
• Answers incoming calls and provides resolution or directs to the appropriate party.
• Convey estimates of patient responsibility based on deductible, coinsurance and co-pay designs.
• Counsels patients regarding third‑party coverage and billing procedures.

Skills

Analytical skills

Attention to detail

Communication skills

Education

High School Diploma or GED

Job description

Baylor St. Luke’s Medical Center in Houston, TX, is seeking a Financial Counselor to apply financial expertise to support strategic goals and fiscal health.

You will analyze financial data, interpret complex information, and communicate findings to stakeholders to ensure accuracy and compliance in financial processes. You will guide patients through billing, including deductibles, coinsurance, and co-pays, counsel on third‑party coverage, and connect them with financial assistance programs.