Patient Financial Counselor

Monadnock-Community-Hospital; Peterborough (NH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Vision coverage

Flexible spending accounts

Life insurance

Short and long-term disability

Identity theft insurance

Retirement savings plan

Gym membership

Generous paid time off

Professional development

Supportive team environment

Job summary

Monadnock Community Hospital (MCH) seeks a Patient Financial Services Representative to support patients with financial counseling, billing inquiries, and payment processing. You will verify insurance, obtain authorizations, and assist with financial assistance applications to ensure seamless care access.

The role emphasizes accuracy, confidentiality, and teamwork within a fast-paced healthcare environment, with opportunities for professional growth and development.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare finance, medical billing, or customer service is desirable.
• Strong communication skills with the ability to explain complex financial concepts clearly.
• Excellent interpersonal skills with a compassionate, patient-centered approach.

Responsibilities

• Provide comprehensive financial counseling to patients, including insurance coverage, benefits, and out-of-pocket expenses.
• Address patient inquiries regarding billing statements, claims, and payment options.
• Verify insurance coverage and obtain necessary authorizations for procedures.
• Process patient payments, set up payment plans, and assist with financial assistance applications.
• Maintain accurate records of patient interactions, financial arrangements, and insurance information.
• Collaborate with Billing, Admissions, and Clinical staff to resolve financial issues.

Skills

Communication

Interpersonal skills

Attention to detail

Confidentiality

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Word

Healthcare billing software

Job description

Monadnock Community Hospital (MCH) seeks a Patient Financial Services Representative to support patients with financial counseling, billing inquiries, and payment processing. You will verify insurance, obtain authorizations, and assist with financial assistance applications to ensure seamless care access.

The role emphasizes accuracy, confidentiality, and teamwork within a fast-paced healthcare environment, with opportunities for professional growth and development.