Patient Financial Services Rep - Full Time

Monadnock-Community-Hospital; Peterborough (NH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Vision coverage

Flexible spending accounts

Life insurance

Short and long-term disability

Identity theft insurance

Retirement savings plan

Gym membership

Generous paid time off

Professional development

Supportive team environment

Job summary

Monadnock Community Hospital (MCH) seeks a Patient Financial Services Representative to support patients with financial counseling, billing inquiries, and payment processing. You will verify insurance, obtain authorizations, and assist with financial assistance applications to ensure seamless care access.

The role emphasizes accuracy, confidentiality, and teamwork within a fast-paced healthcare environment, with opportunities for professional growth and development.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare finance, medical billing, or customer service is desirable.
• Strong communication skills with the ability to explain complex financial concepts clearly.
• Excellent interpersonal skills with a compassionate, patient-centered approach.

Responsibilities

• Provide comprehensive financial counseling to patients, including insurance coverage, benefits, and out-of-pocket expenses.
• Address patient inquiries regarding billing statements, claims, and payment options.
• Verify insurance coverage and obtain necessary authorizations for procedures.
• Process patient payments, set up payment plans, and assist with financial assistance applications.
• Maintain accurate records of patient interactions, financial arrangements, and insurance information.
• Collaborate with Billing, Admissions, and Clinical staff to resolve financial issues.

Skills

Communication

Interpersonal skills

Attention to detail

Confidentiality

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Microsoft Excel

Microsoft Word

Healthcare billing software

Job description

Patient Financial Services Rep - Full Time

Job Category : Service

Requisition Number : PATIE003756

• Posted : August 28, 2026
• Full-Time

Locations

Showing 1 location

MCH Peterborough, NH 03458, USA

Description

Be part of something bigger

At MCH, you'll collaborate with a diverse and knowledgeable team, contributing to the high-quality care we provide to our community. We value your passion for patient care and teamwork.

We are seeking a dedicated and detail-oriented individual to join our team as a Patient Financial Services (PFS) Representative. In this role, you will play a vital part in ensuring that our patients receive the necessary support and guidance regarding their financial responsibilities related to healthcare services received at our facility. The PFS role is essential in the revenue cycle operations of our organization, and works collaboratively within the Patient Financial Services department.

Responsibilities:

• Patient Financial Counseling: Provides comprehensive financial counseling to patients, including explaining insurance coverage, benefits, and out-of-pocket expenses.
• Billing Inquiries: Addresses patient inquiries regarding billing statements, insurance claims, and payment options in a timely and empathetic manner.
• Verification and Authorization: Verifies insurance coverage and obtain necessary authorizations for medical procedures and services as required.
• Payment Processing: Processes patient payments, set up payment plans, and assist with financial assistance applications.
• Documentation and Recordkeeping: Maintains accurate and up-to-date records of patient interactions, financial arrangements, and insurance information.
• Collaboration: Collaborates with other departments, including Billing, Admissions, and Clinical staff, to resolve patient financial issues and ensure a seamless patient experience.
• Compliance: Adheres to all relevant regulations, policies, and procedures related to patient financial services and healthcare billing practices.
• Continuous Improvement: Identifies opportunities for process improvement and contribute to the development and implementation of best practices in patient financial services.
• Uphold the values of MCH: Compassion, Collaboration, Honesty, and Respect.
• And More: Other duties as assigned.

Qualifications:

• High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
• Prior experience in healthcare finance, medical billing, or customer service is highly desirable.
• Strong communication skills with the ability to explain complex financial concepts in a clear and understandable manner.
• Excellent interpersonal skills with a compassionate and patient-centered approach.
• Proficiency in using computer applications, including Microsoft Office and healthcare billing software.
• Detail-oriented with strong organizational and problem-solving abilities.
• Ability to maintain confidentiality and handle sensitive information with professionalism and integrity.
• Willingness to work collaboratively as part of a multidisciplinary team in a fast-paced environment.

Working Hours:

Full Time

Competitive salary based on experience.

Monadnock Community Hospital is a nonprofit community hospital dedicated to providing accessible, high-quality, and compassionate healthcare services to our community members. With a commitment to improving the health and well-being of our patients, we prioritize excellence in care delivery while fostering a supportive and inclusive environment for our staff.

We strive to employ and retain the most highly qualified individuals by providing equitable wages and benefits, promoting from within, and supporting the continuing education efforts of our staff.

You will be valued and rewarded for the work you do here with excellent pay and outstanding benefits. At MCH, you'll find great opportunities for career advancement as well as personal and professional growth.

• Health insurance
• Vision coverage
• Flexible spending accounts
• Life insurance
• Short and long-term disability insurance
• Accident and Critical Illness insurance
• Identity theft insurance
• Retirement savings plan
• Lifestyle spending account
• Free membership to local gym
• Generous paid time off plans
• Opportunities for professional development and training
• Positive work environment with a supportive team and opportunities for growth

Reach new heights at Monadnock Community Hospital.

MCH is a critical access hospital in beautiful, historic Peterborough, New Hampshire.

For 100 years, we have provided outstanding care to our communities, earning a reputation for excellence that has made us one of New Hampshire’s most successful and beloved small hospitals.

Join a culture of Compassion, Collaboration, Honesty, and Respect!

Our employees are the heart and soul of Monadnock Community Hospital.

In every department and at every level, MCH employees go above and beyond to deliver an exceptional patient experience in an atmosphere that is healthy, friendly, respectful, and personally fulfilling.

About the Monadnock Region:

A great place to live, work, and play.

One of the best things about working at Monadnock Community Hospital is that you get to live in a community that offers an amazing quality of life.

Balance meaningful work with a great life.

Here in the Monadnock Region, you can enjoy a standard of living that is hard to match anywhere. Let’s start with our mountain for which we are named.

Around the 3,165 foot Mount Monadnock with 100-mile views are forests, woods, lakes, and protected rivers providing abundant opportunities for hiking, biking, kayaking, fishing, cross-country skiing - you name it!

And if you’re into the arts, the region also offers a lively arts scene, with galleries, theatres, and concert venues.

• New England community spirit
• Family-friendly
• Arts and culture
• Just 1.5 hours to Boston

Are you ready for a great job in a great place?

Are you ready for a career the supports your aspirations?

Are you ready to work in the best place you've ever lived?

Our small hospital is committed to diversity, inclusion, and equal opportunity employment. We welcome applications from individuals of all backgrounds and abilities. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.

Qualifications

Skills

Required

Microsoft Excel

Intermediate

Preferred

Data Entry

Some Knowledge

Some Knowledge

Microsoft Word

Some Knowledge

Behaviors

Preferred

Team Player

Works well as a member of a group

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Education

Required

High School or better.

Experience

Preferred

Six months billing and/or medical office experience

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.