Patient Financial Counselor - Full-Time - Onsite

Munson Healthcare; Traverse City (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Tuition reimbursement

Paid holidays

Generous PTO

Employee discounts

Free wellness platform

Job summary

Munson Healthcare in Traverse City is hiring a Patient Financial Counselor for full-time, onsite work. This role involves assisting patients with financial resources and addressing insurance issues to ensure they receive necessary care.

A successful candidate will have an Associate's Degree or equivalent experience, two years in a relevant field, and strong communication skills. The organization offers an environment focused on community and growth, ensuring that employees are well-supported with benefits.

Qualifications

• Required two years' experience in customer service, healthcare, or business-related field.
• Must have strong communication skills for various interactions.
• Knowledge of current third-party payer systems is preferred.

Responsibilities

• Assist uninsured patients in establishing financial resources for healthcare needs.
• Provide cost estimates and resolve insurance issues.
• Support individuals in applying for governmental programs.

Skills

Customer service experience

Communication skills

Knowledge of third-party payer reimbursement

Education

Associate's Degree or equivalent experience

Job description

Patient Financial Counselor - Full-Time - Onsite

• Full-time
• Shift: Day Shift
• Status: Full Time

More Than Just Care,It’sCommunity

Invested in You

Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.

Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.

Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.

Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings.

A Day inthe Life

• The Financial Counselor performs quality assurance for in-house and post discharged accounts by assisting the uninsured and underinsured patients, or the responsible party, in establishing a financial resource for their healthcare needs.
• Financial Counselors assist patients in applying for governmental and/or state programs. They are also responsible in assisting individuals with pre-service cost estimates, support in resolving insurance issues, and continuously monitoring various worklists for appropriate follow-up.
• Contributes to the team orientation of the Patient Accounts area and, as such, is responsible for proper communication with all department members. Contributes to the team orientation of MMC and, as such, is responsible for proper communication between Patient Accounts, and all other departments.
• Handles questions from patients or interested persons concerning insurance, credit, or other problems relating to the hospital. Responsible for data accuracy and input on the financial system. Provide cost estimates for patients anticipating hospitalization for MMC outpatient services, or regular admissions.
• Interviews in person or by phone, patients and relatives requesting credit arrangements. Counsels patients on payment options. Helps patients obtain financial assistance through appropriate state or federal agencies.
• Obtains and reviews pre-admission information on scheduled outpatients and inpatients. Resolves problems regarding insurance, lack of information, and provides financial advice as required. Accepts deposits, issues receipts, and makes payment arrangements on any unpaid balances. Verifies insurance benefits on problem accounts for all third-party payors.
• Follows-up with insurance companies by telephone and letter to obtain payment. Dictates and sends collection letters as required. Handles problem patient correspondence. Makes collection telephone calls. Handles incoming collection calls. Will collect when appropriate. Interviews prospective charity recipients, disseminates applications, and determines eligibility. Follow-up with the Department of Social Services and patients for documentation needed to complete applications.

What’s Required

• Associate's Degree or two (2) years formal education or equivalent experience required.
• Two years' experience in customer service, healthcare, or business-related field.
• Knowledge of current third-party payer reimbursement preferred.
• Above average oral and written communication skills and the ability to converse well on the telephone and in face-to-face situations is required. Applicant must be warm, friendly and sensitive to the feelings and concerns of others.

Schedule: Monday thru Friday - 8:30a-5:00p

Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.