Patient Financial Counselor

Good Samaritan Society; Fargo (ND); On-site; USD 24,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Work/life balance benefits

Generous time off

Job summary

Sanford Health in Fargo, ND is seeking a Financial Counseling Representative to help patients understand their financial responsibility and options. You will answer billing questions, review insurance coverage and Explanation of Benefits (EOBs), and assist with payment plans to fit each patient’s situation.

The role requires clear communication, empathy, and the ability to explain complex insurance concepts.

Qualifications

• High school diploma or equivalent preferred.
• Two years' experience in healthcare service or health insurance preferred.
• Computer skills to operate on-line systems and complex software.
• Understanding of insurance products and EOBs.

Responsibilities

• Provide financial counseling to explain patient financial responsibility.
• Answer billing questions and review insurance coverage and EOBs.
• Explain charges and reasons, review denials, and explain denials to patients.
• Explain prepayments, payment plan guidelines, and assist with payment arrangements.
• Assist with eligibility for payment assistance programs.
• Educate patients about copays, coverages, ref dates, and referrals.

Skills

Healthcare experience

Billing knowledge

Customer service

Communication skills

Education

High school diploma or equivalent

Post-secondary education preferred

Job description

Sanford Health in Fargo, ND is seeking a Financial Counseling Representative to help patients understand their financial responsibility and options. You will answer billing questions, review insurance coverage and Explanation of Benefits (EOBs), and assist with payment plans to fit each patient’s situation.

The role requires clear communication, empathy, and the ability to explain complex insurance concepts.